Barnet Motor Medics formerly Todaton Service Garage Reviews Summary

Efficiency and Timeliness

Pros:

• "I took it in first thing Monday and was able to pick up by COP Tuesday - very efficient."
• "Done within agreed timescale and for the price of the estimate."
• "The entire procedure from beginning to end was stress-free."
• "They get the Job done and are very reasonably priced."
• "Despite having a huge number of ongoing orders, they managed to squeeze me in pretty fast and help with my car's issue."
• "Once my car was in, I received regular text/ telephone updates."
• "They ordered the parts in advance and did all the prep work before I drive-in the car. That really save a lot of the waiting time and very efficient."

Cons:

• "Ordered a tyre with Blackcircle and had it fixed as Barnet Motor Mechanic. Although there was 2days delay with my original booking."
• "I did have to call up to see if it was ready 2 hrs later as I had not heard from the garage."

Customer Service

Pros:

• "Highly recommended this garage. I was extremely impressed from the first phone call until the payment, Kiran was very helpful."
• "Kiran was always been a pleasure to deal with, starting from the phone quoting to taking care of me and my car."
• "The staff were professional and friendly, the work was done within the estimated time frame and the price was very good value."
• "Really polite customer service, they seem really knowledgable and gave honest opinions, and I'll definitely be returning!"
• "The guys at Barnet Motor Medics are extremely friendly and helpful."
• "The customer service was excellent, from booking over the phone to when I took the car in - the staff were polite and friendly."
• "The staff are very friendly and helpful."

Cons:

• "Unfortunately I been there for my car MOT... Feel like not welcome there at all, not friendly or helpful at all."
• "Worst experience I have had with a mechanic, I have a company car and decided to use a local company rather than the main dealers. Worst decision I have made, my rayban sunglasses disappeared from my car."
• "Rubbish customer service! Extremely rude guy, careless and not even attempting to help!"
• "A small criticism would be that although the staff are very polite - they are not really customer friendly - need to warm up a bit."
• "The man is very rude and unprofessional. I asked the same question about my car and he gave different answers which conflicted himself."

Quality of Work

Pros:

• "Barnet Motor Medics did a superb job on my car and it looks almost new!"
• "A truly excellent service - with a true understanding of the issue my car had and with 100% effort made to cure the car of its problem."
• "Margaret and the team worked extensively on my car to ensure that the job was done to a very high standard."
• "Repair was perfect - bonnet looks like new."
• "The repairs to my cars bodywork are immaculate."
• "They have done a great job on the car to get a few scratches fixed. They do focus on quality as our car they did take a few more days then expected to be ready as the paint work never passed quality check."
• "In both instances they did first class repairs which look untraceable to the eye."

Cons:

• "They will find any little thing to fail the car hoping you leave the car to them to do the works."
• "This garage seems to be careless, and we didn’t expect this to happen. I would highly recommend you stay away from them!"
• "The only slight bitter taste was when they tried to add an additional £10 to the bill for 'a sensor' but they had originally quoted to include the sensor."
• "Finally they do not release receipt for the MOT fee if you pay cash. Fairly dishonest, to avoid altogether."
• "So they don’t take responsibility for anything. I’m surprised they haven’t lost the keys because those were left in the car too, along with the device."
• "Although the mechanic is good - Beware of Money ripping owner. Unjustified labour charges."
• "DONT TRUST THIS BUSINESS WITH YOUR VEHICLE UNLESS YOU WANT A CAR IN A WORSE STATE AND PUT YOUR SAFETY AT RISK."

Value for Money

Pros:

• "I found the cost very reasonable too."
• "The price was reasonable."
• "They are also great value for money."
• "Margaret is wonderful and provides excellent customer service at a very reasonable price."
• "Prices were very reasonable and I paid exactly what I was originally quoted."
• "Professional service & value for money."
• "Thorough, polite, reasonably priced. You can go here with confidence."

Cons:

• "Overall, I would not recommend this place comparing it to very near other garages around the area that do a quality and effective fixes for reasonable prices."
• "Also, is cheap in the beginning but for any tiny things it’s skyrockets the prices."
• "First time going here since the new owners. They were polite and very helpful. Was in a rush when picking up my vehicle so didn't question the costs but I've been charged £84 for oil. Seems a bit high so will ask around before recommending to anyone."