Segal's Jewellers Reviews Summary

Category: Jewelry store

Address: Chariot House, 57 Carr Ln, Hull HU1 3RF, United Kingdom

Phone: +441482225639

Rating: 4.8
based on 138 reviews.

Customer Service

Pros:

  • "Fantastic all round, good communication and fantastic service."
  • "Fantastic Service, the staff was great at helping me get an amazing ring both designed and made with quality stones in a very short window of time, keeping me updated all the way."
  • "This felt like a very personal service."
  • "Amazing customer service from the lovely Jo!"
  • "Matthew was very professional and friendly."
  • "The customer service was brilliant and we will definitely be back to use their service again."
  • "Excellent customer service."

Cons:

  • "The shop assistant that worked there was too busy looking at herself in the mirror rather than serving me, so I left without a purchase."
  • "Considering she was visibly upset about the engagement ending neither the staff or management were sympathetic in manner or by way of the price that was offered for the ring."
  • "Poor service."
  • "I am upset disappointed at their lack of integrity and being called a liar. Would not recommend."
  • "Insulting waste of time."
  • "Why lie saying you pay best in hull big difference you total RIP off seagles fact be aware people."
  • "It has that cheap junk shop feel to it, and smells a bit fusty, like a jumble sale. not my cup of tea."

Product Quality

Pros:

  • "Ordered a bracelet and ring online, arrived on time and as seen, beautifully gift wrapped with a lovely message."
  • "The ring I bought (9c gold amethyst and tanzanite) was stunning."
  • "Though all the rings were second-hand, they are in even better condition than the website's photos led me to believe."
  • "The presentation of the gift was immaculate and the earrings are just lovely."
  • "Items are always top quality and gift wrapped too which is a great touch."
  • "A quality item of jewellery."
  • "The bracelet is beautiful and I could not be happier."

Cons:

  • "I had a gate bracelet repaired, cost £70 when I collected it they said it could happen again as it’s old, 3 weeks later it did, had they have told me before it was repaired I would never have had the repair done I would have traded it in but wasn’t given that choice."
  • "Sold some jewellery as scrap as I didn't want anyone else wearing it. I have since discovered it wasn't scrapped but resold."
  • "I was given a beautiful 1994 18ct gold diamond ring from this jewellers as a gift, which I developed a reaction to as it contained Nickel."
  • "If I had been informed this would happen I would of removed all the diamonds and stones and broken the items."
  • "Just another pawn broker's...making a fortune out of people's misfortune."

Delivery & Packaging

Pros:

  • "Lovely jewellers. Bought online, packaged well, posted quickly and very good communication through email."
  • "It arrived safely and quickly complete with very pretty wrapping."
  • "Items always delivered very speedily, beautifully packaged & in excellent condition."
  • "Delivery was quick, the earrings were as expected."
  • "Ordered a gold locket as a gift for a family member on 23rd December and it arrived the next day in time for Christmas, beautifully gift wrapped."
  • "The items are sent beautifully wrapped, with a little personal message."
  • "Shipping internationally from the UK to US, I had the ring only 2 days later."

Cons:

  • "I had been informed this would happen I would of removed all the diamonds and stones and broken the items."

Value & Pricing

Pros:

  • "After shopping around I was offered a great price."
  • "Great service, would definitely recommend."
  • "One of the best online sales I've done in 20 years."
  • "The bracelet I bought is selling online for 200 to 400 more than I paid here."
  • "Can't recommend Segal's enough. Brilliant service and they go above and beyond unlike any other."
  • "JUST TO SAY I HAVE HAD SEVERAL PIECES OF JEWELLERY FROM SEGALS AND EVERYONE HAS BEEN OF TOP QUALITY AND A FAIR PRICE."
  • "The chain was beautifully presented in a display case, and gift wrapped for me."

Thanks! Your review is awaiting moderation.