"Fantastic all round, good communication and fantastic service."
"Fantastic Service, the staff was great at helping me get an amazing ring both designed and made with quality stones in a very short window of time, keeping me updated all the way."
"This felt like a very personal service."
"Amazing customer service from the lovely Jo!"
"Matthew was very professional and friendly."
"The customer service was brilliant and we will definitely be back to use their service again."
"Excellent customer service."
Cons:
"The shop assistant that worked there was too busy looking at herself in the mirror rather than serving me, so I left without a purchase."
"Considering she was visibly upset about the engagement ending neither the staff or management were sympathetic in manner or by way of the price that was offered for the ring."
"Poor service."
"I am upset disappointed at their lack of integrity and being called a liar. Would not recommend."
"Insulting waste of time."
"Why lie saying you pay best in hull big difference you total RIP off seagles fact be aware people."
"It has that cheap junk shop feel to it, and smells a bit fusty, like a jumble sale. not my cup of tea."
Product Quality
Pros:
"Ordered a bracelet and ring online, arrived on time and as seen, beautifully gift wrapped with a lovely message."
"The ring I bought (9c gold amethyst and tanzanite) was stunning."
"Though all the rings were second-hand, they are in even better condition than the website's photos led me to believe."
"The presentation of the gift was immaculate and the earrings are just lovely."
"Items are always top quality and gift wrapped too which is a great touch."
"A quality item of jewellery."
"The bracelet is beautiful and I could not be happier."
Cons:
"I had a gate bracelet repaired, cost £70 when I collected it they said it could happen again as it’s old, 3 weeks later it did, had they have told me before it was repaired I would never have had the repair done I would have traded it in but wasn’t given that choice."
"Sold some jewellery as scrap as I didn't want anyone else wearing it. I have since discovered it wasn't scrapped but resold."
"I was given a beautiful 1994 18ct gold diamond ring from this jewellers as a gift, which I developed a reaction to as it contained Nickel."
"If I had been informed this would happen I would of removed all the diamonds and stones and broken the items."
"Just another pawn broker's...making a fortune out of people's misfortune."
Delivery & Packaging
Pros:
"Lovely jewellers. Bought online, packaged well, posted quickly and very good communication through email."
"It arrived safely and quickly complete with very pretty wrapping."
"Items always delivered very speedily, beautifully packaged & in excellent condition."
"Delivery was quick, the earrings were as expected."
"Ordered a gold locket as a gift for a family member on 23rd December and it arrived the next day in time for Christmas, beautifully gift wrapped."
"The items are sent beautifully wrapped, with a little personal message."
"Shipping internationally from the UK to US, I had the ring only 2 days later."
Cons:
"I had been informed this would happen I would of removed all the diamonds and stones and broken the items."
Value & Pricing
Pros:
"After shopping around I was offered a great price."
"Great service, would definitely recommend."
"One of the best online sales I've done in 20 years."
"The bracelet I bought is selling online for 200 to 400 more than I paid here."
"Can't recommend Segal's enough. Brilliant service and they go above and beyond unlike any other."
"JUST TO SAY I HAVE HAD SEVERAL PIECES OF JEWELLERY FROM SEGALS AND EVERYONE HAS BEEN OF TOP QUALITY AND A FAIR PRICE."
"The chain was beautifully presented in a display case, and gift wrapped for me."