Barclay Medical Practice Livingston Reviews Summary
Category: Hospital
Address: Carmondean Centre S, Deans, Livingston EH54 8PY, United Kingdom
Phone: +441506836333
Rating: 2.4
based on 89 reviews.
Appointment System
Pros:
"I got seen immediately for emergency appointments and callbacks despite not ringing straightaway at 8am."
"Sometimes you can't get an immediate appointment but that's to be expected. I have had regular appointments, phone appointments and early morning/evening appointments... all organised without issue."
"Also a great service from everyone via calling or visiting for an appointment."
"Always try and fit an Appointment in especially when it for children."
"Thank you to Alex and Viv for sorting out a few problems I had. They were very helpful, Friendly and took the time to help me and explain everything."
"Since this practice been taken over it is like night and day.......can now get through on phone just after 8am and mostly appointment that day."
"We have found the new practice to be excellent in terms of the range and quality of services provided, accessibility for patients, enlightened management and helpful staff."
Cons:
"This medical practice doesn't make sense. You cannot pre book appointments."
"Called 118 times yesterday and couldn’t get through."
"What a nightmare! If you want to live healthy - please avoid this place!"
"Bad appointment system for this GP practice they refuse to take pre-booked appointments and request all calls for appointments be done in same day at 8 in the morning."
"On-the-day appointments only. You have to ring at 8am and, if you're lucky enough to get through, you still won't get an appointment unless they deem it an emergency."
"Impossible to get appointment over the phone in the morning, line busy after making 50 attempts."
"The 'phone up on the day' booking system in place is, at best, a joke."
Staff and Service Quality
Pros:
"Lisa couldn't have been more helpful when booking my appointment and Lisa, Michaela and Viv on reception were all so helpful and welcoming."
"An excellent centre with friendly staff. I did their 1:1 diet plan and it was a breeze."
"The doctor I saw the last couple of times took the extra step of explaining his diagnosis on my level and made me understand the issue which made me calmer."
"Nurses and midwives incredible to deal with."
"Vivian on reception and Pauline nurse practitioner are Especially Helpful."
"Michaela bent over backwards to arrange my appointment and was really friendly, she took her job really serious and performed great."
"The doctors and nurses I’ve seen are lovely."
Cons:
"Certain doctors don't want to see you or your infant when ill, they are rude, sarcastic, passive aggressive, condescending, patronising & generally fob you off."
"They are horrible as hell, you can get more sick by calling and chasing the GP surgery increase your stress level."
"Irresponsible. Whenever we call in for our baby it's always a nurse who sees instead of the doctor because doctor's aren't available."
"Reception need a long hard look at their selves."
"Doctors have no time for their patients, constant fob-offs rather than actually investigate/diagnose issues."
"You could be dying and they won't give a damn."
"The worst medical practice ever absolute horrible staff."
Facilities and Accessibility
Pros:
"Lots of notices with helpful info."
"Free condoms, period products, pregnancy tests. Most sitting out so you don’t have to ask."
"Clean, tidy waiting rooms, easy check in using the scene but staff on hand too."
"Doesn’t look like much from the outside but lovely inside."
"All on one floor, decent disabled access."
"Blue lights in toilets so people can’t shoot drugs. Horrible but a necessity."
"I would like to thank Lynne Murdoch and Irene Carty at reception of the Fauldhouse branch for showing me how to access the page to leave a review of the practice."
Cons:
"Receptionist was so dismissive, rude and generally uninterested even though I was crying."
"Staff behind the counter/ reception staff aren’t that friendly, I felt like I was getting in the way when I got lost and had to ask where to go."
"The service in here is terrible, there must only be a very small amount of phone staff as you can wait as second in the queue for 10 mins+."
"Couldn’t find regular toilets so had to use disabled ones, a lot of long winding corridors."
"Waiting area very confusing as this doctor surgery is in the exact same building as another one and it’s not easily labelled where to turn for each one."
"A couple of the receptionists are surly and not user-friendly at all, whilst there are others who are brilliant."
"The appointment procedure is woeful I always struggle to speak to someone as phone line goes busy for hours."