Barclay Medical Practice Livingston Reviews Summary

Appointment System

Pros:

• "I got seen immediately for emergency appointments and callbacks despite not ringing straightaway at 8am."
• "Sometimes you can't get an immediate appointment but that's to be expected. I have had regular appointments, phone appointments and early morning/evening appointments... all organised without issue."
• "Also a great service from everyone via calling or visiting for an appointment."
• "Always try and fit an Appointment in especially when it for children."
• "Thank you to Alex and Viv for sorting out a few problems I had. They were very helpful, Friendly and took the time to help me and explain everything."
• "Since this practice been taken over it is like night and day.......can now get through on phone just after 8am and mostly appointment that day."
• "We have found the new practice to be excellent in terms of the range and quality of services provided, accessibility for patients, enlightened management and helpful staff."

Cons:

• "This medical practice doesn't make sense. You cannot pre book appointments."
• "Called 118 times yesterday and couldn’t get through."
• "What a nightmare! If you want to live healthy - please avoid this place!"
• "Bad appointment system for this GP practice they refuse to take pre-booked appointments and request all calls for appointments be done in same day at 8 in the morning."
• "On-the-day appointments only. You have to ring at 8am and, if you're lucky enough to get through, you still won't get an appointment unless they deem it an emergency."
• "Impossible to get appointment over the phone in the morning, line busy after making 50 attempts."
• "The 'phone up on the day' booking system in place is, at best, a joke."

Staff and Service Quality

Pros:

• "Lisa couldn't have been more helpful when booking my appointment and Lisa, Michaela and Viv on reception were all so helpful and welcoming."
• "An excellent centre with friendly staff. I did their 1:1 diet plan and it was a breeze."
• "The doctor I saw the last couple of times took the extra step of explaining his diagnosis on my level and made me understand the issue which made me calmer."
• "Nurses and midwives incredible to deal with."
• "Vivian on reception and Pauline nurse practitioner are Especially Helpful."
• "Michaela bent over backwards to arrange my appointment and was really friendly, she took her job really serious and performed great."
• "The doctors and nurses I’ve seen are lovely."

Cons:

• "Certain doctors don't want to see you or your infant when ill, they are rude, sarcastic, passive aggressive, condescending, patronising & generally fob you off."
• "They are horrible as hell, you can get more sick by calling and chasing the GP surgery increase your stress level."
• "Irresponsible. Whenever we call in for our baby it's always a nurse who sees instead of the doctor because doctor's aren't available."
• "Reception need a long hard look at their selves."
• "Doctors have no time for their patients, constant fob-offs rather than actually investigate/diagnose issues."
• "You could be dying and they won't give a damn."
• "The worst medical practice ever absolute horrible staff."

Facilities and Accessibility

Pros:

• "Lots of notices with helpful info."
• "Free condoms, period products, pregnancy tests. Most sitting out so you don’t have to ask."
• "Clean, tidy waiting rooms, easy check in using the scene but staff on hand too."
• "Doesn’t look like much from the outside but lovely inside."
• "All on one floor, decent disabled access."
• "Blue lights in toilets so people can’t shoot drugs. Horrible but a necessity."
• "I would like to thank Lynne Murdoch and Irene Carty at reception of the Fauldhouse branch for showing me how to access the page to leave a review of the practice."

Cons:

• "Receptionist was so dismissive, rude and generally uninterested even though I was crying."
• "Staff behind the counter/ reception staff aren’t that friendly, I felt like I was getting in the way when I got lost and had to ask where to go."
• "The service in here is terrible, there must only be a very small amount of phone staff as you can wait as second in the queue for 10 mins+."
• "Couldn’t find regular toilets so had to use disabled ones, a lot of long winding corridors."
• "Waiting area very confusing as this doctor surgery is in the exact same building as another one and it’s not easily labelled where to turn for each one."
• "A couple of the receptionists are surly and not user-friendly at all, whilst there are others who are brilliant."
• "The appointment procedure is woeful I always struggle to speak to someone as phone line goes busy for hours."