Address: Nackington Rd, Canterbury, CT4 7AR, United Kingdom
Phone: +441227825100
Rating: 4.8
based on 120 reviews.
Staff Professionalism and Care
Pros:
"All the team were fantastic and made me feel very dignified and safe."
"The staff were so professional, caring and attentive from start to end."
"Amy who was my main nurse was lovely, very lucky to have her take care of me."
"The staff were incredible. They all looked after me so well and made me feel at ease."
"I was really nervous about this but from the moment I arrived I was met with a friendly smile and taken to my room."
"Actually only a day patient, but felt well looked after by the team."
"The overall treatment was excellent. The staff was very professional and friendly at the same time."
"Excellent Dr and nurses- All so friendly and helpful and very professional!"
Cons:
"My consultant was happy for me to remain overnight, but the senior nurse refused, stating that as I would be the only patient overnighting they had no nurse cover."
"The lack of communication, or interest in my situation was unbelievable."
"Then day of surgery, after leaving me sat in a gown for 3 hours, someone from theatre came in to tell me they couldn't treat me, they were not prepared."
"Wrong first name, and on the door label, causing confusion for staff and two accounts, with different patient numbers."
"Very disappointed with the extremely unhelpful, rude member of staff with bright orange hair in the MRI department today."
"I'm afraid not great, some staff have an attitude and not friendly."
"Left sitting waiting with no explanation or apology for delay."
"Excellent doctors and nursing staff but dreadful administration!"
Facilities and Environment
Pros:
"The hospital was exceptional clean and my whole experience was just superb."
"I was treated like royalty in there."
"The hospital is clean and welcoming."
"Very clean and I had a very comfortable stay."
"Hygiene is clearly a priority and the facilities are very good."
"The surgeon, Mr Louette, did a fantastic job in sorting out my left foot which had to be reconstructed."
"I highly recommend this hospital."
"A professional organisation from the start of my operation to the finish."
Cons:
"The only issue I had is that I was given a 4pm appointment for my cataract surgery, only to find there would be many patients in that slot."
"Staff, facilities and care received are superb and can not be faulted. HOWEVER, the car park is diabolical."
"The oncology department... needs a little more garden care and window cleaning care."
"Disappointed that not a single member of staff was wearing a mask."
"Also not enough seating in reception and some patients were forced to stand and wait."
"It just doesn't operate like a private hospital. It is impossible to get through on the phone to book appointments."
"You also have to pay for the car park."
"Having previously been treated very well before and after my op I decided to return to this hospital for further treatment on another matter."
Patient Experience and Satisfaction
Pros:
"Nothing was too much trouble and their kindness made my stay at the Chaucer a very pleasant experience."
"Lovely staff, professional & friendly, had time for everyone and prepared to listen/take as much time with me as I needed."
"The kindness, compassion, support and swift efficiency of the medical secretaries having facilitated my every appointment to date has been exemplary."
"I was treated extremely well by all members of staff at the Chaucer Hospital."
"All the staff were very kind and reassuring. Mr Jeer made me feel at ease."
"I've had such amazing care from the Chaucer! I’ve unfortunately had to have 3 operations in the past 18 months and every experience was great!"
"I have been very fortunate to be looked after by Dr KOMHNOS and her excellent team Amanda, Lena, Tolis and Jackie."
"I was treated with professionalism, kindness, courtesy and respect by all members of their team."
Cons:
"Will never use this hospital or consultant again!! Any other industry and I would have asked for my money back!!"
"I have raised a complaint with their executive team and currently await a response."
"I think I was the last one to be seen at 7.45pm ! Otherwise a pleasant experience."
"I am with an insurance co for my experience."
"I'm self-funding my care and although it's not 'cheap' you certainly get what you pay for."
"I have tried three times so far and still no joy."
"I made initial enquiries through the BMI website, was booked a consultation for 2 weeks time and told I had to get a referral letter from my GP."
"After my consultation I Received my appointment date, was given appointment card and left. Unfortunately for me the receptionist had not booked me the appointment!"