The Vision Clinic Reviews Summary

Customer Service

Pros:

• "The team are warm, friendly and welcoming and hold a fantastic selection of frames."
• "All staff make you feel welcome and at ease throughout the whole process, supporting you with your visual needs and expert glasses design knowledge."
• "Amazingly professional practice and an outstanding, friendly service."
• "An all round total personal service from people who care."
• "The staff are welcoming, professional and highly skilled."
• "Superb customer service at competitive prices."
• "The customer service is always very warm and friendly."

Cons:

• "The receptionist was very short on the phone. I asked for rescheduling and she didn't give me a date I could possibly book."

Professionalism and Expertise

Pros:

• "All issues are explained in a kind, attentive and a professional manner. Follow up post visits are beyond expectation."
• "It is all about quality of care and professionalism – the test is thorough and conducted in a friendly manner and the individual attention in selecting the appropriate eyewear is second to none."
• "I had a professional eyes test by a very experienced optician on the latest technology at the store and advice from the team on my best option for eyewear."
• "A professional and friendly independent optician who went above and beyond a normal service."
• "Tanveer conducts the eye test with absolute care, explaining the purpose of all the tests and exercises."
• "Eye examination was excellent, very thorough, professional and friendly."
• "The optometrist was thorough and the dispensing optician's optical knowledge was superior."

Cons:

• No negative comments provided.

Technology and Equipment

Pros:

• "The Clinic uses the very latest technology and the range of frames to choose from is second to none."
• "The eye test was excellent and uses all the most recent technology."
• "I had a very thorough eye exam including photos and scans-remarkable technology!"
• "Really detailed eye examination, including a 'digital retinal camera' which takes 'photographs of the inside of your eyes so even small abnormalities can be detected, recorded and compared in future checks'."

Cons:

• No negative comments provided.

Product Range and Quality

Pros:

• "Glasses and lens service is equally professional and friendly, the range of choice in frames isn't the largest but actually a very well selected collection which I preferred."
• "Their selection of glasses and sunglasses is excellent and their personal service exemplary."
• "Check ups are carried out using the latest technology, and a wide and varied range of glasses are available from traditional to the latest designer styles."
• "There is a great range of stylish glasses and sunglasses and the optician is very happy to help in making the right choice."
• "There is a great choice of spectacles and sunglasses to choose from."
• "I found a lovely pair of Aspinal sunglasses and cannot wait to wear them soon!"

Cons:

• No negative comments provided.