Address: 34 Dean St, Newcastle upon Tyne, NE1 1PG, United Kingdom
Phone: +441912323561
Rating: 3.7
based on 212 reviews.
Customer Service
Pros:
"I felt compelled to write a review as I think this is brilliant customer service."
"The shoes were put aside for me and once I'd ordered them online I got a dispatch email within the hour telling me they'd been sent off."
"Yes - they did reply to my emails, cancelled my order and refunded the near £200 amount back to my card within 4 days."
"The consignment was with me the next morning, wonderful!!!"
"They always answer my emails, and give full tracking details, which is impressive."
"Handled a warranty return on a pair of boots with a fault and liaised with the brand on my behalf."
"John helped me get my whole ski setup. Very patient. Took his time to make sure everything was right and very informative and helpful."
Cons:
"emailed the company, they said it will be sent out next day it wasn't."
"Why does it take 9 days to figure out they have no stock, why didn't they offer an alternative product to of similar requirements to fulfill this order."
"Tried numerous times to contact store no answer appalling customer service."
"Will not ever buy from them again. Terrible customer service."
"Very disappointed with this company, spent over £3000 with them on Canada Goose coats."
"Do not use this shop placed an order took my money straight away received an email 7 DAYS LATER there was a stock error and they don't have it."
"I've sent email after email - no response. I've tried calling - no answer."
Delivery & Dispatch
Pros:
"Order 2 pairs of boots. Great price and super quick delivery."
"I bought a few things from LD Mountain Centre and the delivery has been great."
"From ordering on Friday, they turned up, faster than expected on Saturday morning."
"Just Brilliant, I ordered Canada Goose PBI Bomber arrived next day!"
"The shoes arrived promptly, in perfect condition, well packed."
"I ordered 2 insulated women's jackets on Sunday and by Wednesday they had arrived."
"The boots arrived in 3 days (UK to Texas). That is really unbelievable."
Cons:
"Second time I've had to cancel an online order as a week passed and the order still hadn't been shipped."
"only to be told my whole order is actually out of stock so they had to refund me."
"Everything ive ordered has eventually arrived, but its worth paying a little bit extra to receive your purchase a bit quicker."
"Unreliable - you should definitely avoid."
"Ordered RAB mitten gloves for my husband for Christmas but received RAB glove ... emailed 4 times with no response."
"Ordered a winter coat on February 6th, nothing received, it is spring now."
"Ordered on 27th December. Today (4th Jan) I received an email informing me that 'stock' has been misplaced and that they cannot fulfil part of my order."
Pricing & Offers
Pros:
"Bought hanwag boots they got in touch after I received them asking me if I would give a good review of the item in return they would give me a voucher for 15% off next purchase guess what I gave a good review and received no voucher nothing."
"ld mountain centre is an absolutely amazing shop couldn't believe it when I seen the price of a mountain equipment lightline eco jacket rrp £279.00 I paid £140.00 in a half price sale."
"The shoes were £36 cheaper than I'd seen on the shops and I didn't have to pay anything extra for next day delivery."
"Also showed LD Mountain Centre as the best price, when I clicked on to buy it was even better because they also had a code which gave me free delivery and even more money off."
"LD Mountain advertised the jacket at a good price compared to a number of other online retailers; a saving of over £130.00."
"I used a discount code and saved £80!"
"Great value for my Rab coat too."
Cons:
"They did offer 15% off the price if I decided to take the demo model which is a bit of an insult to be honest."
"Found a cheaper price with another retailer and tried to reclaim the difference as per price promise."
"Advertising free delivery on the item I was just about to order! Got to checkout page and they are charging £14.99 for delivery."
"Ordered over a week ago, no update on delivery, items not arrived despite paying £4.99 for delivery."
"Bought gloves (£80) as a Christmas present from family; was assured by a busy salesman that I'd be a size small and medium would be too big. Now have gloves that are far too tight."
"I purchased a jacket from them 2 days ago and realised I’d been charged £211, rather than £173 which was displayed in their website."
"The price taken from my card was more than the amount shown when I made the purchase."