Address: 8 Hogarth Pl, London, SW5 0QT, United Kingdom
Phone: +442073704000
Rating: 4.8
based on 207 reviews.
Customer Service
Pros:
"Would highly recommend TLC. They went above and beyond of what was required of them, providing a very friendly and personable service."
"Hollie Taffurelli is our new Property Manager. She has been super attentive, friendly, very responsive and efficient in getting everything sorted for us."
"The team at TLC are fantastic and the best so far."
"Jacob Seabrook took me around a property in Chelsea. I have to say his customer service was some of the best I've seen."
"Leila and Lakeshia were both extremely helpful and understanding."
"Great experience all round. Didn’t have the pleasure to meet the whole team, but I must say Jacob was fantastic throughout the whole process."
"Nothing was too much trouble for her. What an amazing attitude to have and I will always recommend TLC to everyone I know because of that experience."
Cons:
"Block management service is highly dependent on who your block manager is. The one that manages our block is renowned for her overly aggressive behaviour and very poor service/lack of care, which means that we avoid her at all costs."
"Expect to hear excuses, empty promises, be stonewalled, and for things to move only after you threaten to escalate matters."
"Even for estate agents the lack of professionalism was shocking."
"Lucy Carmichael, the property manager, tried to deduct a ridiculous amount from our deposit for minor issues."
"Expect screw ups in simple things like appt times and a lack of professionalism addressing such incidents."
"Rude agents who just keep lying to customers."
"Utterly unprofessional. AVOID - AVOID - AVOID - I would not recommend TLC Estate Agents to anyone."
Community Involvement
Pros:
"I am so impressed about what they give back to the community!"
"He raised a considerable sum of money towards the 'Butterfly Rooms' project at the hospital."
"The difference with TLC sponsorship is that the staff really get involved, providing the funds, providing the logistics, making sure that Earl's Court events are stylish, fun and wonderfully welcoming."
"TLC supports so many community events in Earl's Court."
"I especially enjoyed A Midsummer Nights Dream and The Wizard of Oz, part of Toby Brown's outreach to his long-time neighbours in Earls Court!"
"A splendid evening of fun for the community whilst benefitting a worthwhile cause."
"Thank you so much to Toby and the TLC team for a lovely Saturday afternoon celebrating the Royal Wedding."
Cons:
"During our tenancy, we also experienced a broken shower door, a burglary attempt, and a pest intrusion - none of which TLC addressed in a timely manner."
"Our ordeal began on August 8th, 2022, when we moved in three days late due to their terrible communication and the incompetence of their agent."
"In my experience of renting over seven properties, I have never encountered such chaos, unprofessionalism, and outright negligence. Avoid them at all costs!"
"A Saturday morning wasted, £10 spent on parking wasted, but at least I’ve learned to avoid them for the future."
"Upon move in, take lots of photos and comment in your check-in report, not only on visible damages or defects in the unit, but also on the state of cleanliness."
"Expect incompetency in basic checks on your unit."
"When it was time to move out in February 2023, getting our deposit back felt like pulling teeth."
Professionalism and Responsiveness
Pros:
"The team is really professional and helpful, they always respond to me nearly immediately."
"I have gone to TLC for advice on all kinds of issues and the advice has always been spot on."
"She has always been really friendly. Also has very quick responses which is very helpful as jobs can be quickly and efficiently."
"A friendly proactive Team who gave advise when and where I needed it."
"They followed up on everything we needed so we could move into the property as quickly as possible - really good service and got everything right first time - no dramas."
"They were quick and friendly in their approach, and I consequently signed for a new flat in a matter of days."
"Moved into a TLC rented property in Jan and it has been one of the most seamless processes dealing with them to resolve all queries - big and small."
Cons:
"Michael Cardona Castellanos was an agent I was dealing with - rude and incompetent person, who was ignoring my calls, had no idea about how the parcels are being delivered to the property."
"Expect false info from them so know the law and your tenant rights."
"First met was good but onwards was disappointed! Rented apartment from them and got a key for the private Gardens to the property. But when tried to get refund back for the key and they would not care enough."