Pitcher & Piano Newcastle Reviews Summary

Atmosphere and Location

Pros:

• "Lovely place with nice atmosphere and view."
• "There was a nice and relaxed atmosphere."
• "Nice venue right on the side of the river Tyne."
• "Great venue in a beautiful part of Newcastle, had a lovely view of the Tyne and Baltic from where we were sitting."

Cons:

• "The music was rather loud for my liking as I had to raise my voice to speak but I got use to it after 15 minutes 😅"
• "Went for an evening meal at 7pm, the music was absolutely deafening and it wasn’t even a late time to be eating."
• "Very small menu to choose from, was just the two of us but hardly any choice on the menu."
• "The atmosphere is always good here but now even better with Xmas stuff up!"

Service

Pros:

• "The staff is super friendly and cheerful."
• "Esther gave excellent customer service and was able to take my order in Swahili."
• "The staff were professional and attentive, especially Sammi, the waitress who served me."
• "Our server, Joe was absolutely lovely and couldn’t do enough for us."

Cons:

• "Looks great, but service not so great. Sadly staff seem a bit lazy, dirty cups and cutlery provided."
• "HOWEVER, the service is so poor. No one asking if u need sth, there is no toilet paper rolls… how is this possible!"
• "We had to shout at each other across the table like we were in a nightclub."
• "Terrible service! Been sat an hour & still no drinks!"

Food and Drinks

Pros:

• "The starter we had the tenders and hash browns. These were tasty."
• "The fish finger brioche was nicely cooked and quite clearly freshly cooked."
• "Food was very tasty, just what we needed for lunch after walking our feet off walking around 'toon'."
• "Food was amazing from the starters to the main course."

Cons:

• "The burger had 2 patties which were both extremely overcooked and dry, there was no flavour, no cheese as advertised, and crumbs of bacon."
• "Very small menu to choose from, was just the two of us but hardly any choice on the menu. Portions were tiny."
• "I expected to be seated on the terrace which appeared to be closed. Such a shame used to be lively views."
• "The food wasn’t great at all. The burger had 2 patties which were both extremely overcooked and dry."