Warner Hotels - Nidd Hall Reviews Summary

Food Quality

Pros:

• "Both breakfast and dinner on each day was excellent."
• "The food was amazing and there are 2 restaurants to choose from so plenty of choice."
• "The food was of a very high standard & delicious there was always a very large choice on the menu."
• "Food- amazing. Can't fault it."
• "The food was good and substantial."
• "The food throughout the visit was excellent (breakfast and dinner were included)."
• "Food and Service were excellent."

Cons:

• "All areas in the hotel was cold, and the food was only warm."
• "The only downside was that the food was only warm at every meal."
• "But the Food Was Not good lots of people complaining about the food some food was not hot especially soup no Butter."
• "It was let down by serving pub food and not 4 star quality food."
• "The food and service were shocking."
• "Unfortunately the food was a big disappointment, self service food was just about warm and time you got back to your table it was cold."
• "Food cold most times and bland, tables are close together and very small - not a good dining experience."

Staff Service

Pros:

• "The rooms were fine as was the front of House Staff."
• "Housekeeping was fantastic. Nothing was too much trouble for her (room 31)."
• "Very helpful and attentive staff."
• "The staff are lovely & give 110%."
• "Service from all staff is exceptional and they made my husband's birthday so very special, with lovely gifts."
• "The staff are so friendly, polite, and caring."
• "The entire staff at Nidd Hall are absolutely fantastic, always a cheery 'good morning' from the hard working housekeeping staff, and always a smile and a greeting from all the other staff."

Cons:

• "Uninterested reception staff when reported."
• "Service was disjointed."
• "Whilst the housekeeper was very nice, reception and duty manager were less than helpful."
• "Difficult to get a drink during the day in the early afternoon in The Pavillion, kept being told short staffed."
• "General staff organisation seemed shambolic, possibly due to shortages."
• "Desperately need management to oversee the staff who did their best but constantly apologising for the bad service."
• "The only thing that let our stay down was the lack of staff and experienced staff."

Room Comfort

Pros:

• "The room was large and comfortable and the welcome pack of drinks and nibbles (including the pint of milk in the fridge) was much appreciated."
• "The court yard room was lovely."
• "Stayed in a historic room with a garden view. Great room, great view."
• "The rooms are spacious and you do get some nice extras with your room."
• "Our room was clean & comfortable."
• "Our room was spacious and well serviced on a daily basis with all the home comforts you would expect from a good hotel."
• "Our room was nice and warm and comfortable."

Cons:

• "Nidd is like a rabbit warren with ups and downs thrown in."
• "Many of the public areas, including the Theatre and especially the bedrooms were freezing cold."
• "Room too noisy over the pool vents."
• "Parking a bit difficult at times as spaces are closely spaced and people tend to park over 2 spaces."
• "Room next to ongoing building work. Room was dirty, including the sheets."
• "Rooms I must say are hit and miss with the heat."
• "Nice room with a view but very outdated and tired."

Facilities & Amenities

Pros:

• "Beautiful gardens to walk round."
• "Walk in shower was great."
• "The entertainment staff where absolute troupers never seen staff work so hard to make sure you have a great time."
• "The hotel is absolutely beautiful with impressive gardens, even in the midst of a storm."
• "Grounds picturesque."
• "The swimming pool is probably the biggest that Warner had to offer..a proper 20 meter swim can be had."
• "Spa and swimming pool were awesome."

Cons:

• "I have sleep apnea and I was unable to plug in my machine in the room I was refused an extension cable on health and safety grounds."
• "The bathing costume dryer is broken."
• "The pool wasn't very warm and the whirlpool Spa was out of order."
• "Disappointed the jacuzzi wasn't working."
• "The hot tub was out of use which was disappointing."
• "POOL/SPA closed at 15.45pm which is crazy, the steam room and jacuzzi were out of order the one and only time we used it."
• "The accessible bathroom which had a walk in shower had no seat or grab rails."

Entertainment & Activities

Pros:

• "The entertainment in The Pavilion was varied and really enjoyable, the crew work hard to stage great shows."
• "The entertainment was top quality."
• "Evening entertainment was excellent and in house entertainment staff very good."
• "The entertainment, of which the main act was Brian Conley was first class."
• "Entertainment team superb."
• "Entertainment 10/10."
• "The entertainment was great, particularly the Queen Tribute, well done to Richard and his team."

Cons:

• "Entertainment on Thursday needed more practice."
• "However the local entertainment was less so."
• "The hotel entertainment was very average and our weekend highlight band 'the Revolvers' were pub standard at best (3/10)."
• "Entertainment great on weekends but mid week not worth the money it's been shocking."
• "At least 2 events were cancelled and the Rocketman show failed to meet the standard of the other shows."
• "The entertainment was aimed at older clientele so we entertained ourselves in the evening."
• "Entertainment is okay without being anything special but it's aimed at a certain age group."