ibis Cardiff Gate - International Business Park Reviews Summary

Room Cleanliness

Pros:

• "Room basic but really clean with nice, big walk in shower."
• "The room was clean and bed comfortable."
• "The rooms were clean and we were given extra pillows when asked."
• "Fantastic value for money. Large clean room with all you need including WiFi."
• "Rooms were clean with TV and kettle."
• "Staff were very friendly, room was clean and spacious and the bed was very comfy."
• "Room was clean and spacious and the bed was very comfy."

Cons:

• "The rooms were fairly clean, but 1 of the beds was very squeaky."
• "Lots of dust and cobwebs in the room and horrid stains on bed linen."
• "Room hadn't been cleaned properly. Bottle of whiskey found on the cupboard, coffee and tea sachets open on table."
• "You could definitely smell the fact that the room had dogs stay in it before."
• "Booked double bed room weeks in advance, and was provided a double bed room with pets allowed(ground floor) the whole carpet was full of pets hair and nasty."
• "The room's furniture was well used and needed replacing."
• "Was fair for the money but was quite grubby in places."

Staff Service

Pros:

• "Staff were amazing, polite and helpful, nothing was too much trouble for them."
• "The staff members were really helpful & pleasant enough."
• "Staff we're friendly."
• "Esaam was very helpful and friendly."
• "Staff were very nice. Perfectly placed between Cardiff and Newport."
• "The staff were friendly and helpful."
• "Staff are always fantastic, friendly and helpful, couldn't be happier with everything!"

Cons:

• "They issued a key to someone who was not even on my reservation and therefore jeopardized my safety and invaded my privacy."
• "The staff were very reluctant to say what the reasons were."
• "The receptionist was rude, lazy and disinterested to say the least."
• "The Night-Time manager has got the worst attitude I've ever come across."
• "staff were unhelpfully and a bit too casual..."
• "Morning staff were unapologetic and refused to comp the lost night's sleep with access to the continental breakfast."
• "The reception wasn’t any good either, slaking behind the till and staffs having fun in their own language instead of attending the guest waiting."

Value for Money

Pros:

• "Fantastic value for money. Large clean room with all you need including WiFi."
• "Good value for money dog friendly hotel a short drive away from the centre of Cardiff."
• "It's cheap and cheerful you get what you pay for."
• "Considering we only paid £42 each for the night. 9/10 recommended."
• "I paid £31 for the night which for what we got was amazing."
• "The room itself was good for the price."
• "Was 68 pounds which was 30 cheaper than the nearest Travelodge."