The Winchester Hotel & Spa Reviews Summary

Location

Pros:

• "Great location, walkable distance to city center and High Street."
• "It’s just past the train station and a 5 minute walk to the high street."
• "The location in the city is good."
• "The location is also fantastic, a 10/15 minute walk to the centre."
• "The Winchester Hotel was great because it was in a location that was very accessible to the High Street and historical sites."
• "Location is excellent if your looking to visit Winchester."
• "Superb location for the city centre."

Cons:

• "Its views consist of a car park."
• "We were at the back of hotel terrible view."
• "The entrance to the hotel is less than impressive in the middle of a car park."
• "The only window in our room was to the spa area, probably best to warn guests they will have no windows to outside when staying in this room."
• "A little bit of a walk from historic Winchester."
• "You have to part-pay to park but there were no spaces available in the hotel car park."
• "The position of the hotel offers a peaceful retreat but is just a short walk away from Winchester's main streets."

Staff and Service

Pros:

• "Most staff friendly and efficient."
• "The staff were good and maybe a bit overworked."
• "Staff were pleasant and friendly."
• "Staff very friendly."
• "The staff are super friendly at the Winchester hotel."
• "Staff were friendly and welcoming."
• "The staff were professional and helpful."

Cons:

• "Receptionists need to learn to greet people when they arrive."
• "The staff on the desk at the restaurant were less than accommodating."
• "Found staff rude when there was a problem."
• "Staff seem to have trouble understanding us, the language barrier was quite apparent."
• "Customer service right from the start was a lot to be desired."
• "Whilst all staff were polite, they all lacked the proper training to carry out their jobs."
• "The staff was not very helpful nor particularly nice or smiley."

Rooms

Pros:

• "Rooms were very clean and spacious."
• "A very spacious, clean and comfortable room."
• "Rooms cool which was good when pretty warm outside."
• "Rooms are nice and clean."
• "Rooms were clean and tidy. However, it was not soundproof at all!"
• "Rooms were clean and felt fairly modern."
• "The rooms are very clean, spacious and modern."

Cons:

• "The room was fine, but was boiling hot and so stuffy."
• "Many of the rooms have no proper window and the room lighting is poor."
• "Bedrooms are ok, but in need of some TLC, especially the bed...saggy and old...two things you don't want in a mattress!"
• "The room doesn't feel 4 star."
• "Our room was less adequate than a travelodge or a premier inn."
• "The room was ok but a bit outdated, nothing special."
• "Room clean though very warm with no window to outside."

Spa and Facilities

Pros:

• "Facilities are clean, present well and in excellent shape following a recent refurb."
• "Pool and jacuzzi were super relaxing."
• "A luxurious New Spa."
• "The highlight was the Spa experience."
• "Lovely hotel with spa facilities (jacuzzi, sauna, cold water pool, steam room, plunge shower, relaxation room with self serve complimentary cool drinks & herbal tea)."
• "The spa facilities are a key attraction, very clean and recently modernised."
• "The spa areas were also very well-appointed, good number of loungers and the sauna and steam rooms were so good!"

Cons:

• "The spa was also run down, and did not feel luxurious."
• "A recently refurbished spa that the steam room did not work."
• "The spa was closed hence losing one star for each."
• "The spa facilities, although could be cleaner. Very small though so would be hard to get a spot at busier times."
• "Shame that the spa and fitness facilities were closed when we visited."
• "Spa is distinctly average. Yes there's the usual steam room, sauna, etc, but pool is tiny."
• "The pool is very small, not like the photos and the steam room was broken."

Food and Dining

Pros:

• "Great breakfast."
• "Had dinner in the restaurant which was excellent."
• "Good selection of food in both bar and restaurant. Breakfast is a plentiful buffet."
• "Food was really good, especially the T-Bone steak."
• "Food at breakfast and dinner was yummy and there was a range of choice."
• "The food for the wedding breakfast was incredible."
• "The full English breakfast and bar food was excellent."

Cons:

• "The Xmas dinner was disappointing."
• "The cooked breakfast leaves a lot to be desired. Measly portions, very little choice and my request for Eggs Benedict was almost laughed at."
• "The food however was not too good."
• "The meal was not very impressive."
• "The breakfast is really bad, the eggs and tomatoes with mushrooms are literally a joke."
• "The portions were not very big and the pizza and garlic bread was almost comparable to cardboard."
• "Unfortunately the breakfast food was really disappointing. It was tasteless and had some off-putting textures."

Parking and Accessibility

Pros:

• "Plenty of meter Parking spaces available outside the hotel at £7 for 24hours."
• "Use the public car park in front of the hotel. It's the same price as the hotel, but less chance of being pranged."
• "Car parking is not a problem with 2 large spaces Infront of and next to this hotel."
• "The only good point was we could park for free using my disabled badge."
• "The location is an easy drive into Winchester and parking is free!"
• "Very convenient to the train station and the city center."
• "With the train station just round the corner this is a perfect location with just a little walk to the cathedral and town centre."

Cons:

• "The large car park outside must be paid for which is annoying."
• "They charge £7.20 to park in their car park a whole 10p less than out the front!"
• "Expensive parking should be added to advertised price so you know exactly how much you're really paying."
• "Parking isn't free regardless of whether you use the council carpark or the hotels carpark."
• "You have to part-pay to park but there were no spaces available in the hotel car park."
• "NOTE: parking charges in hotel £7.70 (not a very nice car park) £7.20 in the council car park which is basically the hotel car park (it’s in the hotel grounds) and will work out cheaper as it’s free from 6pm until 8am."
• "Hotel refuses to amend a booking made. I appreciate that a booking is non refundable, but not changeable…it’s absolute daylight robbery!!"