Address: First floor, 66 Saddler St, Durham DH1 3NP, United Kingdom
Phone: +441913839290
Rating: 4.4
based on 144 reviews.
Value
Pros:
"Great value and generous portions."
"Reasonable price & big portions."
"Food price is extremely cheap, so for the price you can't go wrong with a trip here."
"Price was very affordable too."
"Very well priced for food and drink."
"Delicious food at a very very reasonable price."
"Great prices as well."
Cons:
"No attempt at making home made wedges, they were from a supermarket and the garlic dip did not taste of garlic, and that was for £4.30 - not good value at all."
"I thought it a little expensive for a pizzeria."
"£16 for 2 day old monkfish is just way too much!"
"The pasta was drowning in, what could only be described as, a poor attempt at sauce."
"Most disappointing meal I have had in many years."
"The spaghetti bolognese was too sour with so much water in it!"
"Pizza dough seemed premade, not cooked at all, if you like good pizza, this isn’t it."
Food Quality
Pros:
"The food is authentic and flavoursome, good hearty Italian food."
"The food was absolutely delicious."
"Tomato garlic bread for starters was yummy and ham and mushroom pizza for my main course was great."
"The food is so fresh and the prices are great!"
"The food itself was fresh, delicious, well portioned."
"The food was incredibly amazing: big portions and amazing flavours."
"The food was amazing and the staff were very helpful and friendly."
Cons:
"Starters were fantastic, my pizza main however was really disappointing as the it was undercooked."
"Tiramisu is better from Sainsbury's."
"Too horrible food there! The mushroom on the bread was so salty."
"Food is horribly bland or overly salty."
"Big portions cannot make up for the lack of taste."
"Food is far from being authentic. Has no fresh or genuine taste."
"The base looked & tasted like cardboard."
Service
Pros:
"Amazing atmosphere (perfect for a date night) and very friendly staff."
"Staff members were kind but they could try to ask their guests if they’re finished before they take their plates away."
"Attentive, efficient and friendly."
"The staff were helpful, friendly and efficient and would definitely come back."
"Really good food and welcoming staff."
"The service was excellent! Sam our waiter was so friendly and attentive."
"Friendly, fast service and amazing quality food, delicious and hot."
Cons:
"Service was lacking table constantly full of glasses."
"Staff can’t do enough to please."
"The service is questionable, some of the waiters are quite rash and not very cordial."
"The service wasn't too grand either as they started to clear our table while some of us were still eating."
"Waiters are unpleasant and in a rush of getting rid of customers even when the place is more than half empty."
"The level of customer service I encountered was nothing short of appalling, and the behavior exhibited by the staff was beyond disrespectful."
"The service was rushed (waiter deposited our main course before I'd finished the starter)."
Ambiance
Pros:
"Love the decor and ambiance in this restaurant and most of the staff are Italian and are very friendly."
"The atmosphere buzzes without being intrusive."
"Great ambience, food, and service, and not pricey."
"The atmosphere was cosy and busy enough to reassure us this was a popular choice."
"Perfect vibe inside as if you would actually be in Italy."
"A great atmosphere in a lovely place."
"Absolutely buzzing atmosphere! From the minute we arrived to second we left, the food was fresh and vibrant!"
Cons:
"The only downside is that it is definitely not wheelchair accessible."
"Decor inside very dated and could do with a spruce up."
"The restaurant is very dark and often very crowded."
"The whole place is a little too cold for my liking."
"Dim-lit restaurant for any occasion. A bit overhyped."
"Very cramped and v loud so no chance for relaxed chat."
"Place looks outdated and dirty."
Accessibility
Pros:
"You can't book so be prepared to queue but it is worth it."
"Can't book, usually a line to get in...but well worth the wait."
"Ten of us walked in without a reservation and were seated no problem."
"Two adults, 3 children were seated with ease without a reservation."
"It's hard to get a table so I recommend calling ahead or making a reservation."
"Times it right and got a table straight away."
Cons:
"If you have mobility issues it would be wise to call before going as I'm unsure if they have a lift up to their floor."
"Up two flights of stairs in case this is an issue."
"The entire restaurant is on the first floor, up a flight of stairs so it is not wheelchair or disability accessible, unfortunately."
"There is a steep flight of stairs."
"Steep staircase but well worth the climb!and admire the great photography on the way up."
"Phoned to make a reservation. No need, I was told. Just turn up, we'll have a table for you, I was told. Arrived. Huge queue."
"We did not eat here because they refused to let us BOOK a table for 2 people."