Gusto Italian Reviews Summary

Service

Pros:

• "The service is friendly and professional and my family love it here too."
• "Served by a very professional Sima, who, despite only in training was able to advise on a tasty dish and was generally very pleasant."
• "The service was superb, very friendly and helpful."
• "The staff were very attentative and made sure we were well looked after."
• "Very good service, attentative and accomodating for my table for one."
• "Amazing staff, very friendly and attentive."
• "The service we had from Joe and Jason was first class and nothing was too much trouble."

Cons:

• "I was slightly overcharged for 2 drinks and a portion of chips and I didn’t notice this until I had driven quite a long distance to get back home."
• "Staff asked us to leave in 1:45min because of fully booking."
• "Unfortunately they seem to be severely understaffed so lunch takes about 2 hours."
• "We waited 40 minutes for our food but it was NYE and very very busy."
• "When presented with the bill, we did have to ask for the service charge to be removed."
• "Got seated late, waited half an hour for a booked table."
• "The service was nothing special for the price of the service charge which we new nothing about."

Food Quality

Pros:

• "I was stuffed, and happy with the flavours too."
• "The food is fantastic, good choice of vegan and vegetarian meals."
• "The food was amazing. Everything was cooked perfectly."
• "Food is absolutely amazing!"
• "Food was to die for!!"
• "Food was super and came quickly after ordering even though the restaurant was busy."
• "The food was really good."

Cons:

• "Meatballs were average."
• "Overcooked pasta, precooked meals; you can tell from the powdery chicken."
• "The food wasn't amazing I'd have to honestly say it was average."
• "Over priced for not very good food."
• "The food was very small portion and very expensive."
• "The ravioli came with a watery sauce and 4 pieces nothing else no sides etc."
• "The carbonara was particularly bland."

Atmosphere

Pros:

• "Me and my other half ate at gusto on valentine’s day, romantic atmosphere but we were presented with the wrong starter to share."
• "Thoroughly enjoyed my time there."
• "Visited at the weekend in quite a large group, nice atmosphere, food was good but a problem with the lighting upstairs, most lights went out so it was very dark."
• "Romantic atmosphere."
• "Great atmosphere, fantastic food."
• "The place is just beautiful. The atmosphere is so chilled."
• "Interiors are lovely and spacious, clean, and modern - simple dark lines, classy."

Cons:

• "It felt more like a nightclub than a sophisticated Italian restaurant."
• "Reserved a romantic table for an anniversary but were seated in the centre of the room, very loud and not romantic at all."
• "Was very busy and very loud. It was hard to hear what my friends are saying next to me."
• "For a special event they made no effort to put up decorations which we had delivered 2 days earlier, and the manager was very rude to us."
• "The pillows were quite dirty as well as the backrests of the benches."
• "The table opposite also spent most of our meal uncleaned with crumpled up napkins etc. on top."
• "When I went to leave then I was told to wait a minute because someone had vomited on the spiral steps."

Value

Pros:

• "A little worried by the price at first but oh boy was that worth it."
• "Good prices and great food."
• "Ate from the evening menu, which was reasonable at 16.95 for 2 courses."
• "Pizzas very good."
• "We chose to opt for wine by the bottle as it was a much cheaper option than by the glass."
• "Reasonable pricing for all meals."
• "The food was excellent as was the service from Alex."

Cons:

• "Drinks expensive."
• "Drinks were overpriced and 2 drinks were more expensive than a main meal and side."
• "Lasagne was £15 and small glass house pinot grigio was £7.75. The set meal was quite pricy I thought."
• "Extortionate prices charged to customers, barely minimum wage paid to staff."
• "We had a bottle of wine Kaiken (£31.50) later we checked the price in internet and it was £9.99 Ridiculous!!!!!!!! Not happy!"
• "I did think it was expensive for the food compared to what I am used to."
• "For the price we were extremely disappointed."