Tenpin York Reviews Summary

Value for Money

Pros:

• "Good value as you get what you pay for."
• "2 games and an hour of fun for around 8 pounds was an absolute deal."
• "Very good value for money, as it is so cheap to go!"
• "Good prices. On Saturday for 3 players 3 games £27. Which is not too bad."
• "Great price, amazingly helpful staff and super Covid safe practices."
• "Deals mid week make it really accessible to go regularly."
• "Drinks and food cheap enough with great deals."

Cons:

• "Far from a cheap visit."
• "Everything works ok and good fun but not particularly cheap and ambience and setting is all a bit tacky."
• "Prices can be a little on the steep if you visit at weekends."
• "I find the prices a bit excessive."
• "In the weekend it feels definitely overpriced."
• "Not particularly cheap."
• "For a group of people bowling its a bit on the pricey side."

Staff and Service

Pros:

• "The young lady that did attend to our group was very friendly and helpful."
• "The lady who was behind the bar area was polite and friendly."
• "Always a good atmosphere and some good deals for bowling and drinks on certain days."
• "Staff are very friendly and helpful."
• "Brilliant, attentive, knowledgeable staff."
• "The staff were very friendly/helpful."
• "Great friendly staff."

Cons:

• "Never again will I use Tenpin in York."
• "Staff are slack, they do not care about any issues and have no sympathy."
• "On arrival staff appeared unwilling to discuss payment options."
• "Disinterested reception staff when we entered."
• "Food was slightly worse than awful."
• "Absolutely shocking! The customer service is extremely dire."
• "Staff unhelpful and rude."

Facilities and Cleanliness

Pros:

• "They have quite a large selection of drinks."
• "There are plenty of activities (table tennis, pool tables, laser tag, arcade games and bar)."
• "Decent options for food and drinks and plenty of arcade games and pool tables to keep you entertained."
• "The whole place was clean and well lit."
• "We were very impressed with the cleanliness and regular sanitizing."
• "Bowling here is great with a well maintained facility."
• "Recent refurb has done wonders for the look and feel of the place."

Cons:

• "The bowling itself was ok but the place needs a good clean down."
• "The place could do with a good clean after all the years it's been there."
• "The lanes are a bit old and in need of a refurbishment."
• "The venue was over crowded."
• "Just dirty all over (glasses+food not collected from most tables)."
• "The venue is old and tatty now."
• "Very old looking place now, seriously need some investment."

Food and Drink

Pros:

• "The cheesy chips were pretty good, nachos looked like a sizeable portion."
• "Food was reasonably priced for a leisure activity like bowling."
• "The party food was basic but certainly appealed to the kids; pizza slices, chips, and juice."
• "Drinks and sharing platters are served at the lane while you play."
• "Food orders were wrong."
• "Drinks and food are good value and no need for long wait."
• "The staff was very friendly and helpful, laser park was lots of running and shooting and laughs."

Cons:

• "Bowling was great.. however do not eat here the food is vile."
• "Not only is the bowling over-priced for an unsatisfactory experience, but the disgusting food shares a high price similar to that of the bowling experience."
• "Food was slightly worse than awful."
• "The food is expensive, definitely have dinner/lunch before you go."
• "Food not the best go to one of the many nearby fast food places instead."
• "The food was absolutely horrific burgers were cold and undercooked."
• "Really nasty microwaved / deep fried food."

Booking and Accessibility

Pros:

• "Online booking system easy to use."
• "Easily accessible location, ample parking with good disabled access."
• "Book and pay online for £10 Thursdays for each person."
• "It was really nice to see this place filled with familys on a Friday night."
• "Great bowling facilities."
• "Also a nice selection of additional leisure facilities on site to extend the fun."
• "Large bowling alley, plenty of space to sit and eat with friends."

Cons:

• "Need more staff at the counter."
• "Struggled to understand the costing structure."
• "This place was so dirty. Food that was left when we arrived was still there after we booked our games."
• "No other eating or drinking locations, so suggest eating in York city centre before or after."
• "Turned up after booking online and waited nearly 45 minutes in the queue."
• "Complete waste of £32... With lockdown easing these measures are totally over the top."
• "Toilets dirty won't flush broken door handles."