West Riding Hyundai - Colne Reviews Summary

Customer Service

Pros:

• "Excellent customer service was provided by Lauren & Diane, nothing was too much trouble."
• "The staff, Lauren and Diane have been great they have looked after me time and time again."
• "Great customer service from Diane and Lauren, really friendly and professional."
• "Fantastic customer service from Lauren & Diane which is why I return every year."
• "Great to receive great customer service, highly recommend West Riding Hyundai, super friendly service from Dianne and Lauren in the Service Department who kept me fully up to date with the progress of my car."
• "Excellent customer service as always - attentive and professional approach from Diane and Lauren, good communication throughout, service completed to a high standard and in a timely fashion."
• "Fantastic Aftersales Service, having had our car for 2 years now and previously dealing with various car dealers. I can hands down say that the customer service we receive is always over and above ! Diane and Lauren are a credit to the company."

Cons:

• "Bit surprised they act in isolation and can't look at what models other dealerships have got in."
• "I asked the garage to buy it back but their offer was drastically below what I had paid."
• "Fast forward 1 year and I had to pay at my local dealer. Called and emailed 5 days ago, no response from the manager."
• "The worst car I have ever owned and not fit for purpose !!! BE WARNED !!!!!!"
• "We visited and were dealt with by Harry, great at getting the deal done however once we signed it seems all interest was lost."
• "A shameful experience."
• "What an absolute disgrace. Nice premises, nice cars. Absolutely appalling staff."

Service Quality

Pros:

• "First class service from the servicing team! The ladies on reception are very friendly efficient and professional."
• "The service team are thorough and quick."
• "Superb customer service from Diane and Lauren - and a quick, efficient and thorough service and MOT from the team."
• "Always had a great service from Hyundai in colne. Nothing is too much trouble."
• "Been in for my first service today and have been visiting this centre for years and I must say this dealership is the best I've dealt with Diane and Lauren are just delightful and a credit to this company."
• "Work is carried out to a very high standard, I know I can trust the garage to complete the work my car is in very safe hands have been returning to them every year for over 10 years fully recommend their services."
• "The service department, particularly Diane & Lauren, are superb and a huge credit to West Riding Hyundai."

Cons:

• "Due to issue with my Kona which needed repairing potentially leaving me without the car for months and as this was motability vehicle complicated matters."
• "I travelled 5 hours to pick up a brand new vehicle, was allowed to take delivery of it being told everything was fine, to get 200 miles towards home and find out it wouldn't charge on AC."
• "The engine management light keeps coming on."
• "There were a couple of small issues around the handover as she was on holiday."
• "Only poor thing was the price, a few jobs were repaired very well the end price was much more than i would have expected."
• "The vehicle also broke the charger that it was plugged into due to the fault on it, causing almost £900 of expense replacing this."
• "At the time of my previous visits the two ladies in the service area were very polite and helpful 5* review for the service area team. The reason I have given an overall 3* for this review is that I have now visited twice and on one of those occasions my Tucson Ultimate PHEV was left for two days without the fault being fixed so a third visit will now be needed."

Facilities & Comfort

Pros:

• "Great service, met at door with a smile and a cup of coffee."
• "The waiting area while the car's being serviced is very comfortable and the coffee's ok too."
• "Car in for its first Service today, great experience from booking in to coffee, wifi and power on tap whilst i worked in the waiting area."
• "It's clean and comfortable with an excellent standard of service, definitely a recommended place to buy from."
• "The staff provided helpful updates, making the wait more manageable."
• "The service on my 1 year old Kona Electric was completed efficiently and the reception staff were very pleasant and welcoming."
• "Vehicle in for service and Mot. Diane was so friendly and took note of items I thought needed attention. Vehicle inspection health check came through within an hour."

Cons:

• "The sofa-type seating in the waiting area is very uncomfortable. I am 80 and a bit creaky - I do need some back support if I'm going to sit waiting for an hour or two."
• "Bit of a difficult location, absolute parking hell !!!"
• "My major grouse was the lack of suitable parking when I arrived to leave my car while I checked in."