Address: Nettlefold Rd, Cardiff, CF24 5JQ, United Kingdom
Phone: +442920480990
Rating: 4.6
based on 180 reviews.
Facility and Technology
Pros:
"They operate from a modern facility with lots of on site technology that enables them to cater for almost every medical pet emergency."
"The building is very clean and functional, with clearly signposted areas for dogs and cats, including different coloured seats."
"They have split the waiting room into two sections to keep cats and dogs apart and avoid issues."
"This is a fantastic pet hospital with state of the art facilities, plenty of parking(free) It is easy to find."
"Good size car park and central location, easy to get there from the M4."
Cons:
"The only thing as you reach alphabet round wasn't easy to find them so maybe put more signs up so you want get lost like us."
"Could be better sign posted though! Used the sat nav but still hard to find in a industrial park."
"The only issue is, you do need a car to get there unless you don’t mind walking for 20 mins from queen street."
Staff and Service
Pros:
"The help and generosity of the staff is amazing."
"They where very caring and good listener and helpful to the owner when she was upset her cat was put down."
"Staff are friendly helpful and professional can't speak highly enough of the practice."
"The staff are very friendly and helpful, and the vets are just excellent."
"The main veterinarian I met the next day was very happy and bubbly, totally resured me."
"Thank you to the lovely lady, so sorry to not get your name. Thanks for being so kind and understanding when helping us with our dogs passing."
"The staff were absolutely lovely and took their time to check dog over and answer any questions we had."
Cons:
"The staff at this PDSA are incredibly judgemental to the extent where they assume you don't take great care of your pet properly."
"They need to learn some costumer services and its far from a charity anymore."
"The person I spoke to on the phone Sunday was absolutely vile."
"Unfortunately, the receptionists were rude and turned me away, citing a distance radius policy."
"The lead nurse is extremely rude and hung up the phone on me."
"The receptionist was rude, unsympathetic, not helpful at all."
"Rude staff, talking about costumers confidential information."
Donations and Cost
Pros:
"After treatment, I donate £30-40 which is nothing in comparison with the treatment and operations that they have received."
"It's donation only, and they say £20 but you can give more or less depending on your situation."
"Always give them a good donation they do more than the vets that bill you stupid amounts of money."
"Highly recommend PDSA and always need donations, blankets, towels & newspapers."
"Please give as large a donation as you can afford - so that this facility can remain & continue for many years to come."
"The cost was much cheaper than a regular vet and I was happy that the money I paid was helping the charity too."
"if you want to donate to an animal charity then please give to the p.d.s.a because unlike other charities every penny goes to them, poppy & family are forever grateful to them &we know they are there for us any time we may need them again thank you xx."
Cons:
"They have told 2 different people I know of, that their Pet will be better off putting to sleep- when a Private Vet has treated 'Both' of these Pets and are now healthy and back with their owners."
"Terrible service all they seem to care about is having a donation."
"However, the receptionists can be a bit pushy, and badger you for donations."
"Absolutely disgusted with my experience here, paid £174 so far which includes an xray and scan."
"I bet even the postman gets asked for a donation every morning."
"The receptionists don't know if they're coming or going half the time as you turn up for your appointment and they tell you there isn't one booked."
"We gave a £50 donation to help with the cost of keeping them running."
Accessibility and Availability
Pros:
"They took her in straight away and operated within a couple of hours to remove her womb."
"PDSA provides a fantastic service for pet lovers who cannot afford private veterinary care."
"Very busy animal hospital but if you are in financial difficulty and your animal(s) need a vet would definitely make contact."
"Brilliant vet practice. Some clients expect the earth and are impatient."
"Can’t fault the vets and service we received here, actually listened and cared unlike some vets I’ve encountered in the past."
Cons:
"I waited on the line for an hour and 50 minutes only to be told that as I was not on any benefit they couldn't treat our cat."
"Registered as my dog has a lump on her stomach was told call back in 24 hours by vera despite the vet hub saying she needs emergency treatment."
"You say it's meant to help people who are on benefits and can't afford treatment for their animals."
"Absolutely terrible I have tried since 8:30 this morning & no one have picked up the phone..."
"Sadly for me. I live outside area. Also Swansea also Bridgend also outside area. People who have pets in the Rhondda are stuck between a rock and a hard place. My dog died the following morning. Afraid pdsa you let me down😢😢😢."
"They lied about vets being on duty!!!! when I'd thought my dog had a serious injury, so I had to take him to the emergency vets which cost over £200."
"Called back 3 days solid no answer can't book appointment online as answer phone says."