Harvester Borderer Newport Reviews Summary

Food Quality

Pros:

• "Good value breakfast. No real complaints. Food quality was worth the money."
• "Amazing food all cooked to perfection."
• "The food was delicious could fault anything we all really enjoyed."
• "The Ultimate Mixed Grill was the best I’ve ever had! Every aspect was perfect."
• "Amazing staff and plenty of good tasty reasonably priced food."
• "The staff here are amazing. The food is cooked to absolute perfection."
• "Food was served hot and fairly quickly. Plenty of choice."

Cons:

• "The rib & wing combo was also disappointing."
• "Disappointing. I thought we'd try Malpas instead of our usual visit to Pontypool for a change."
• "The main was slightly disappointing if I'm honest."
• "Terrible food and salad bar is cheap and you have staff serving it to you."
• "Finally after an hour our food came, we ordered 3 mixed grills, which were missing certain meats, the steak was so chewy in the end it was left, all the meat dry and overcooked, shocking food for the price."
• "The southern fried chicken burger consisted of 2 very thin over cooked burgers."
• "The chicken was bone dry, cold and seemed to have been left out for a long time."

Service

Pros:

• "Quick and attentive service and a lovely atmosphere."
• "Really lovely afternoon for my dads and husbands birthday meal! Cath was so lovely and friendly and super attentive."
• "I was served by Sapphire - She was fantastic!"
• "The staff were amazing. Always are at The Borderer."
• "Our waitress was called Karen and she was amazing. She was really knowledgeable about the menu, so helpful and friendly and wow such a hard worker."
• "The service we received from her was excellent, the service overall from Harvester was superb."
• "Our server was Isabelle and she was lovely couldn’t have been more accommodating!"

Cons:

• "Staff made some very rude comments about a table of people from the traveller community which was totally unacceptable."
• "Staff are a bit grumpy at times."
• "The service was disappointing the young lady had problems with her tablet."
• "It was a bit concerning however when I noticed a worker getting a bit physical with another worker."
• "Service wasn't great!! Food was very fast, in fact, we didn't get to finish the salad bar."
• "Service was a little slow and not very attentive."
• "Arrived at 5pm and had to wait a few minutes before even being acknowledged, staff walked past but ignored us."

Ambiance and Facilities

Pros:

• "Great parking, disabled access too."
• "Love this harvester ! It’s my favourite one to come too."
• "Interiors are so inviting and homely! It actually feels like you've come over to a friend's."
• "The building and interior design I found stunning, really well done!"
• "The environment is fairly rustic and cosy so this place is perfect for a casual family dinner."
• "The baby change facilities were spotless, really clean and well looked after."
• "Warm welcome, with staff volunteering assistance with doors as we had wheelchair with us."

Cons:

• "The restaurant wasn't busy. Yet my 2 teenage children and I was sat in a tight corner."
• "Turn the heating on! The poor staff have to work in that, all wearing skins and fleeces. I’d have to say it was uncomfortably cold."
• "The place is filthy. Floor close to the salad bar was disgusting as well as the seats."
• "It was very hot in the restaurant and the servers were very apologetic about it to everyone because the air conditioning was not functional."
• "This venue was too cold for us."
• "The only thing I found strange was having to register the car on entry."
• "My first and real gripe is: Why is the smoking area always right by the door to pubs and restaurants."