Cottams Field Brewers Fayre Reviews Summary

Staff and Service

Pros:

• "There's an easy atmosphere, the staff are brilliant and the food is fabulous."
• "Staff were very helpful and pleasant."
• "We were served by samantha who made our night. She was really friendly and helpful a

  Staff and Service

  Pros:

  • "There's an easy atmosphere, the staff are brilliant and the food is fabulous."
  • "Staff were very helpful and pleasant."
  • "We were served by samantha who made our night. She was really friendly and helpful a credit to your establishment."
  • "The staff were very accommodating with this order and made a statement that he had not considered this (but will do in future)."
  • "Meet and greet was good."
  • "After making an unexpected stop on Thursday due to my uncle taking ill, the evening staff at this restaurant couldn't be more accommodating, compassionate and amazing."
  • "Great good, lovely staff nice and friendly and asked if we were enjoying the food...the food was delicious, nice and succulent meat and the fish was beautiful."

  Cons:

  • "This place was awful. Rude staff and was going to get food after my pint but as I was sat at the table they was an infestation of ants."
  • "Used to be amazing but standards have slipped and quality have went to pot."
  • "The manager wanted to discuss my complaint in the open restaurant in between all the guest."
  • "I work in hospitality and from the beginning I could sense staff were unorganised, slow service, not clearing plates etc."
  • "Rude service from ordering to table service."
  • "A number of waiting staff being arrogant towards customers, no customer service skills."
  • "Staff don't care about you especially that short round blond women who trying to ignoring you or look very busy."

  Food Quality

  Pros:

  • "It was the best meal I have had for a long time."
  • "Both hot and cold breakfast is always plentiful and delicious."
  • "Food was decent enough and prices were about right."
  • "The food was the usual but very nice."
  • "The sweet potato curry was very very tasty."
  • "The food was really good and it came quickly."
  • "Well the food was the shiznit, well presented and tasted great."

  Cons:

  • "Place is grubby, kids play area Filthy, food ( sharing platter) ridiculously over cooked."
  • "Every meal was overcooked and then waiters came to the table asking who had ordered a single ice cream while the kids were eating their meals, not once but 3 times!!!!!"
  • "Terrible food chips on 3 meals were raw."
  • "Just had rib eye asked for medium rare came nearly well done. Peas were cold and just defrosted."
  • "The fish was overcooked, and the chips were just ok."
  • "Food expensive for the quality (like frozen food) and portion size."
  • "Below average food, above average prices."

  Cleanliness and Hygiene

  Pros:

  • "Absolutely fantastic place, very very clean. Attentive staff, tables cleared quickly."
  • "This place was very clean."
  • "Food was amazing, the play area is great ...clean and safe."

  Cons:

  • "Play area for the kids was very dirty and unhygienic."
  • "The toilets are state to behold and my son found diarrhea in the disabled toilet stall."
  • "The tables are always sticky and the play area isn't wiped down as you can tell with food stuck into steps as you go up the slide steps in the toddler area."
  • "Soft play is filthy. Literally the worst I've ever seen."
  • "Toilet floors were covered in urine and the area stunk."
  • "Not clean at all, floors sticky and tables unclean even after being 'cleaned'."
  • "Ladies toilet dirty no hand dryer working customers having to wipe hands with toilet roll some cubicle out order."

  Value for Money

  Pros:

  • "You can get a 2 course meal here for the price of a burger at lancaster services plus as well the burgers fill you more than the burger king service station special does."
  • "The price at all times is very reasonable for what you get."
  • "Also available was fruit, crossaints, and cereal all for £9.50 you can not go wrong!!"
  • "Place is basic & good value."
  • "It is great value for a family meal especially with the 2 for £8.99 offer until 6pm."
  • "Great friendly atmosphere, good food & cheap prices if you go for the 2 for 1 menu up to 6.30pm."
  • "The food is good for the value, was hot, fresh and tasty."

  Cons:

  • "Considering i had paid just about £10 for the breakfast i think it could have been a lot better."
  • "For what we paid we could have got toby carvery’s for the same price."
  • "The food I'd ok, however, it is cheap so you get what you pay for."
  • "The prices are eyewatering for what is no better quality than greggs or Iceland or any other cheap low quality meal."
  • "Very small servings compared to several other Brewers Fayre establishments."
  • "Awful food, literally like a frozen ready meal cooked badly and served for 10 x the price."
  • "Cost for family of 4 to eat was a little higher than we anticipated."

  Family and Child-Friendly Facilities

  Pros:

  • "They also have a great play area for the kids."
  • "Second visit and mainly because they have a wonderful play area that entertains the kids for hours."
  • "The kids played in the soft play area and the rest of my family all ordered food and I can't thank the staff enough for their help."
  • "Decent enough option just off the motorway if you want to avoid the rip off service stations on the M6."
  • "Kids has a great time burning energy in the soft-play and we all set off again happy."
  • "Play area is ideal for the kids to burn off some energy after 2.5 hours in the car."
  • "This was the perfect place to stop in on a long drive with little kids."

  Cons:

  • "Play area for the kids was very dirty and unhygienic."
  • "The play area was closed which the children were upset."
  • "We also requested a refund for the soft play area as there were four boys in there shooting and kicking and punching."
  • "Although there is perfectly adequate seating outside we were told that they don’t food serve outside."
  • "Waited 10 minutes before were greeted and seated in the play area."
  • "Told play area shut due to staff shortage, then they opened just as we were leaving."
  • "I went in with my son which has autism and he cant go in the play area by himself."