The Kings Head Reviews Summary

Staff and Service

Pros:

• "Really lovely serving staff, Maeve & Abbie, couldn't have been more helpful and friendly!"
• "The lady that served us was so friendly and made us feel really welcome."
• "Staff was very efficient and also friendly."
• "Very friendly landlord and lady with great staff."
• "Staff so friendly and can’t do enough for you."
• "The staff could not have been more welcoming. Alex was especially good."
• "The staff were very accommodating towards our requests to cater for our child the food was nice."

Cons:

• "One particular member of staff was very unfriendly, making our experience very uncomfortable."
• "The manageress was very unprofessional; interrupting our service to deal with someone else, seen blatantly whispering and talking about another party and service with a smile it definitely was not."
• "Also asked for desserts to which we gave up on as staff never came back to actually take the order or finish clearing the table."
• "Seemed the staff were more interested in talking than serving."
• "When we arrived a rather miserable lady took our names and took us to our table."
• "Saturday breakfast was tasty and generous but the service was poor and the tea undrinkable."
• "Arrived ordered drinks and told can't order food till 3pm due to a large group booking. Just after 3pm asked again to be told after 4pm. 4pm and then told 5pm which then changed to no more food orders as now fully booked despite being sat at table had 4 rounds of drinks whilst waiting to eat."

Food Quality

Pros:

• "The food here was such a high quality, fresh and homemade."
• "Fantastic food."
• "The food was excellent for a very low price."
• "Deeeeelicious Clean plates all round and puddings yummy clean plates."
• "The food was amazing on all occasions, the Sunday roast was excellent."
• "Breakfast was a delight. The food delicious, hot and cooked to perfection."
• "The food at dinner was delicious."

Cons:

• "The bottom was very stodgy."
• "The brioche bun was hard, not hard as if it had been toasted, but hard as if the bread was stale and the burger was barely warm."
• "Food was very simple and not worth the cost."
• "The food was a bit of a disaster being both mushy, bland and oily."
• "The chicken was pindered as if it had been reheated several times."
• "The triple cooked chips also looked and tasted as though they had come straight from a bag of ordinary frozen chips."
• "The food just wasn't very good. Portions quite small. Expensive for what we were presented with."

Accommodation

Pros:

• "The room was lovely, very clean and tastefully decorated and plenty big enough especially with the mezzanine bedroom."
• "Cosy clean rooms with outside bistro tables with the rear garden rooms."
• "The room was large and tastefully decorated the bed was super king size and very comfortable."
• "Our room overlooked the square & although small was clean & had everything you could want, including a great supply of fresh milk for your tea."
• "Room was clean and we had a view over the square which was lovely."
• "The rooms are exceptional, large firm beds and a great variety of teas, coffees, hot chocolates, etc. in the room."
• "The rooms were spotless and roomy."

Cons:

• "However there are a few minor issues with the decor in the rooms which is just starting to show its age and there were a couple of challenges with the shower."
• "Sound proofing is terrible. I could clearly hear the tv next door, people on the hall etc."
• "Our room would have benefited with a small sofa to relax as only one chair and bed."
• "Bed was reasonably comfortable. TV in room was a tad small considering the size of the room and the distance from the bed."
• "The room was great except we found the mattress to be very hard and slightly uncomfortable although it was a lovely room, clean and well designed."
• "Unfortunately the bathroom really let it down. Mould in the shower and around the sink, stains in the toilet."
• "Maintenance poor, loose tap in bathroom, broken window catch, bathroom lock forced."

Value for Money

Pros:

• "The food was excellent for a very low price."
• "Cheaper to eat Monday to Friday."
• "The super menu is most of the main menu but a lot cheaper."
• "Breakfast is very nice and very reasonably priced at £7.99 we would stay here again."
• "Excellent value for money."
• "Our evening meals were very enjoyable and good value."
• "We were fortunate to land on a January deal but would stay again, and gladly pay more, to revisit."

Cons:

• "A lot of money for an inferior hotel. (£296 for 2 nights for 2 people, including breakfast)"
• "Reasonable price mid week but weekend rates too high for average standard."
• "£120 a night for a room where the TV didn't work in rooms which had apparently been recently refurbished (no working TV in other rooms too!)."
• "Mains weren't great, Seabass and king prawns was very small, almost no risotto."
• "The most drab food at expensive prices absolutely disgusting."
• "Unfortunately we were either over charged on drinks … or they’re very expensive."
• "Not the place to visit at New year though unless you want the set meal which must be pre booked, because that's all that's available even to residents at around £50 a head."

Location

Pros:

• "It has a great central location, with breweries, pubs, and bus stop in staggering distance, plus ample parking on the market place."
• "Great location on the market square of one of the prettiest small towns in Wensleydale."
• "Good comfortable room, lovely position in Masham."
• "Highly recommend Masham. Gorgeous little village."
• "Parking is easy and Masham is a nice place to be."
• "Central hotel in Masham market square. Beautifully adapted stables and outbuildings for couples and families."
• "Masham a great location and really nice one place to base yourself."

Cons:

• "What makes it worse they have no signage to let you know they're card only."
• "I will not be returning. Cash is king!! P.s my boyfriend has been throwing up for over 24hrs since eating here...."
• "Unfortunately they don’t serve food on Mondays and Tuesdays but plenty of other places to eat in Masham."
• "Very disappointed that they don't take cash which is ludicrous for a pub."
• "Not the place to visit at New year though unless you want the set meal which must be pre booked, because that's all that's available even to residents at around £50 a head."
• "Arrived after travelling quite a distance passing many places in which we could have had food to be told that the Kings Head no longer served on a Monday or Tuesday."
• "The problem were the local's! We were surrounded by bad language, incredibly crude discussions and generally childish behaviour by people young and old."