Dunelm Reviews Summary

Customer Service

Pros:

• "Great service at the tills too."
• "Spoke to a lovely girl on the till... Professional, knowledgeable and super friendly."
• "Excellent customer service. The staff member was very helpful in helping us find the item we were searching for."
• "Great service from the assistant manager. She sorted out an issue that the general manager had ignored."
• "Great customer service!! A job well done to both Trisha and May."
• "The staff member was very helpful in helping us find the item we were searching for."
• "I loved dunelm soo much it was a lovely shopping experience the staff were friendly and helpful."
• "Your average dunelm store has a wide variety of homeware... Staff are friendly."

Cons:

• "Horrible customer service would give no stars if possible."
• "Very slow service as they put one person to serve a big queue."
• "In the shop I asked about the sizing of pillow case and if matches with the pillow, the sales person was not helpful at all."
• "If you're lucky enough to grab anyone to help, they either know nothing on the subject, or sat 'I don't work in this area'."
• "Lacking in staff training clearly. Asked for a VAT receipt and was told that need to get this online."
• "I am writing to express my dissatisfaction with the customer service I received from your Staples Corner branch."
• "Wish I could give a zero. Customer service is so poor."
• "Absolute chaos. To begin, there were no trolleys because the staff were using them all to hold stock."

Product Quality

Pros:

• "This is the most happening place for home. Very good deal and best quality."
• "Very good prices and lovely home decors to buy!"
• "Great service from the 'Get Go', entered, got greeted... Manager got the smaller rug and till ladies were brilliant."
• "EMAIL RECEIPT AVAILABLE... Very useful."
• "Brilliant shop. Excellent products, all you need for your home if you need to turn it luxurious ;)"
• "Love Dunelms!! Great things for the home."
• "They have everything we need to keep cosy at home."
• "Good collection of home related items. The store aisles are a bit narrow though to accommodate the vast selection."

Cons:

• "Very poor quality products. I bought a memory pillow, which after 3 days collapsed to 1 cm of thickness."
• "I also bought bed sheets, which has an awful quality and not smooth at all. Feels itchy after using it."
• "Overpriced on delivery charges so decided to click and collect instead."
• "Absolute chaos... Every item you picked up was damaged in some way."
• "Customer service could have been better/quicker. A little disappointing that they would not deliver the 6 barstools we bought."
• "Misleading prices in store. I picked up a rug which was advertised at £125 with picture of the product and description, upon scanning at the tills it was £399.99."
• "The absolute worst customer service I have ever come across. In the end the product I bought (blackout curtain liners) are nowhere near worth the price for the quality."
• "People's idea of social distancing in this shop is to move towards you, I thought people from same household were supposed to stay together. They were not."

Store Layout and Ambiance

Pros:

• "Well stocked with house decorations and much more."
• "NICE SIMPLE HOME ITEM SELECTIONS If all stocked, nice selection of home products."
• "This is the biggest Dunelm in West London and has good collection of decorative items, paintings and ceiling lights."
• "They have great sales and if you are like me, always on the look for things that I can use for props in my work, this is a great store."
• "Tidy shop, staff not bothered to be at work when asking for help it was like I was bother to ask for help."
• "Nice things in Dunelm for the home. A big selection of items, soft furnishings, carpets, mats and bedding, etc."
• "A very well presented and well run store. Lots of space in the aisles and products are all displayed clearly."
• "This shop is amazing. Has such a huge selection of products over 2 floors."

Cons:

• "Never any staff and they promote and show displays of nice curtains or sheets but never have hardly any on the shelves."
• "Entered there was rubbish around all of the lower floor which my guess had been there for days."
• "I was not impressed today that a member of your staff was putting together some garden furniture and sitting on the floor of the exit path with everything spread all around him."
• "Packed with items to the brim no room to walk or view items properly, no social distancing in place not many people wearing masks instore."
• "Hit and miss type of store. One week you find some really cool stuff then you never see it in the store ever again."
• "This is by far the worst dunelm store I have been in. The store is a mess and it’s surprising considering it’s a Monday afternoon."
• "Don't make the same mistake we made. We visited the Staple Corner store in November hoping to order Shutters for Christmas."
• "Pleasant shop to look round, lots of Christmas goodies and good selection of household things, furniture, carpets/rugs, curtains and blinds and haberdashery too - and a nice cafe too"