The Range Reviews Summary

Store Layout and Cleanliness

Pros:

• "The store also has good, clean toilets, and is well laid out."
• "First time I've used this one and I like the layout. Everything was tidy and I found everything."
• "It's clean and tidy, plenty of parking space."

Cons:

• "Found the shop quite messy on this particular visit, hence only 2*."
• "Went for a few art supplies. I don't think anyone has tidied this section in months."
• "Messy, disorganised, poor pricing information."
• "What a mess this place is!!! Staff are gormless clueless and lazy. Can't be bothered to show you where anything is."
• "Very messy store. Missing loads of prices,(shelf tickets) staff have no ambition to help find products when you can't find something."
• "Haven't been to the range since before lockdown, the store appeared to be 'upside down'."
• "The craft section has dwindled significantly and is quite limited."

Product Range and Pricing

Pros:

• "Always a great experience shopping here. Helpful staff, great range of products at great prices."
• "They sell everything from soft furnishings, pictures, bedroom furniture, toys, food, pet food."
• "It has everything from pictures to hang on your wall, to food to put in your freezer and the furniture to sit on (plus everything in between)."
• "There was so much stuff to choose from!"
• "Fabulous shop. It has a wide range of items to decorate your home."
• "Everything is well priced and products are normally of a good quality."
• "For your house it has absolutely everything you need at a very reasonable cost, cheap and cheerful."

Cons:

• "I think some things are slightly over priced and you could quite easily get them from similar stores."
• "Love this place for the type of things they sell, but it frustrates the hell out of me with the number of products they sell without price tags."
• "80% of the items that caught my eye had no price displayed."
• "They had some items we wanted, but not others like anywhere else. However, on checking our receipt when we got home we found we were over charged on 3 items."
• "Some of the products, mainly furniture are very expensive especially for the quality."
• "It's looking more and more like a cheap discount store, every time I go."
• "The range of products is getting smaller and smaller."

Customer Service

Pros:

• "Staff are friendly and professional and always willing to help."
• "Staff at this store were notably friendly and efficient."
• "The staff were also friendly! Well done the Range!"
• "Also on the checkout was such a kind helpful young man named. Jake. He told me as he scanned each item just how much it cost."
• "Staff are generally friendly and helpful."
• "Every member I spoke to was polite and helpful. Two ladies even helped me with heavy items to my car, that's customer service."
• "Lots to see friendly staff very helpful."

Cons:

• "The staff (or at least the particular member of staff that I spoke to) aren't really that helpful."
• "Shockingly bad customer service."
• "The staff behind the tills are unpleasant and miserable, they complain about wanting go home."
• "What I can't understand is why so many staff are NOT till trained."
• "Whenever I go to the range the staff are always unpleasant."
• "Miserable awkward staff who clearly do not believe in basic customer service."
• "The staff are not what you can call the most friendly, its a case no if it's not on the shelf we have no more and basically just walk away."

Parking and Accessibility

Pros:

• "Wheel chair accessible entrance."
• "The access is easy to reach even for disabled people."
• "It benefits from a car park outside as most ranges do, which is great."
• "Large car park, toilet facilities and café."
• "Large car park with free parking."
• "Onsite toilets and plenty of parking."
• "Free car parking."

Cons:

• "Parking can be a bit of an issue at times, people seem to think it's OK to abandon their vehicles where ever they please and nothing is done about it."
• "The parking was terrible too both getting in and out."
• "Unfortunately parking eye operates here and my car wouldn't start on leaving the store, as a result I got a £60 fine."
• "Just one warning. Take a very small car and don't go at peak time. The carpark is truly awful on a Saturday afternoon."
• "There are 5 disabled spaces and these are usually full. The car park gets very busy and the entrance is a bit awkward."
• "Car park is very tight and there were lots of people parked in areas that there was not a space making it very difficult to park."
• "The car park however is horrendous with big pot holes & it was flooded in several places."