McDonald's Reviews Summary

Food Quality

Pros:

• "Good clean fast food restaurant."
• "Order fast and accurate."
• "Fab place, best burger and plant burger we have had in a McDonald's! Fresh, quickly made and the quality was outstanding."
• "Food was hot and tasted good and arrived very quickly."
• "Breakfast here was awesome today. Early morning long drive back from Hereford and the food actually tasted fresh rather than sitting in the heater for who knows how long."
• "Food was served hot and tasted fresh and good."
• "The food was good so not really any complaints."

Cons:

• "Barely warm food - not just one thing but all the chips, the nuggets and two quarter pounders."
• "The burgers are very small and thin and a large chicken wrap had only 2 pieces of chicken in it."
• "Terrible. We ordered from here last night. All 3 burgers had buns that were burned black inside."
• "Food as expected although service was a bit hit and miss with some items missing from our order."
• "Food was nothing more than average, burger and nuggets were a little dry."
• "Food was cold so must be been sat there for ages."
• "Disappointing. Food not hot and just how to they get the patty that thin?"

Customer Service

Pros:

• "Awsome customer service from Jess. She made our experience at Glynneath Mcdonald's very pleasant."
• "A kind lady, working her first shift, sorted everything and waited with us to ensure all was correct."
• "The service was incredible, they even bring the food to your table!"
• "We ordered via the onscreen menu and ive never been served hot food so fast the kids were really happy and even commented that the food was really nice it was table service and the young girl who bought it to is was very friendly and helpful."
• "Just like to praise Michelle who helped me order and then came to my assistance when I spilt my milkshake, she really is a very kind person with excellent customer skills."
• "The staff here are lovely, friendly & polite."
• "The staff were AMAZING!!! My father lost an expensive personal item eating his meal and the staff went above and beyond to help find it."

Cons:

• "Service seemed quite slow as didn't seem to be anyone eating in other than staff."
• "The cleanliness of the toilets in this branch was absolutely disgraceful, and the toilet seat was broken. I didn't stay to get any food, I had seen enough! APPALLING...."
• "Terrible service waited 30 minutes just for 3 happy meals."
• "The frequency that this McDonald's forgets half of our order is incredible."
• "Visited this McDonald’s today and received rude customer service from a girl taking orders at the drive through 😡 she was so impatient and blunt."
• "Absolutely dreadful. A McDonald's I will NEVER visit again. Totally disorganised, queuing for 22 minutes to place order."
• "Worst McDonald's I have ever been to, utterly ridiculous no respect for customers, bad management I was ignored on the till by the manager despite asking to be served they deserve a zero star."

Facility Cleanliness

Pros:

• "Always busy, always clean and tidy in all areas of the restaurant inside and out."
• "Enjoyed the food. Lovely clean store and friendly staff."
• "The restaurant was exceptionally clean and the staff were all very well dressed in their uniforms."
• "Place was nice and clean despite being exceptionally busy, a perfect halfway stop traveling from West Midlands to South Pembrokeshire."
• "One of the best McDonald's I've been in. Great service, spotlessly clean, great views over the mountains, very spacious... and extremely pleasant Staff."
• "Easy access and ample parking, nice and clean inside and out."
• "Must be honest.. Dont like McDonald's food much but as a stop gap in emergency called in this one and found it clean."

Cons:

• "Rubbish always full of kids and Eastern European delivery guys speaking in their own language incredibly rude."
• "Not a bad McDonald's, plenty of parking and nice views. However, toilets were in desperate need of a clean, the disabled loo blood in the sink."
• "The restaurant has always been one the cleanest but today also it seemed the tables were all grubby."
• "It was ok but like all Mcdonalds recently the food was tepid, not sure why but Mcdonalds food is now delivered cold, which I appreciate with Milkshakes but I'm not a huge fan of it when it comes to burgers."
• "No sauces and no napkins. Stinking place."
• "Parking not the best as the entry door is in the wrong place compared to the carpark."
• "Motorcyclists should avoid !, having been to three other drive through with no issues when out and about."

Operational Hours

Pros:

• "A fast turnover and amazingly busy McDonalds. Cars were parked all over the surrounding pavements to get in! Even so, service was quick and with a smile."
• "This is the best and most professional McDonald's ever we always have the best and most efficient service here."
• "Great service always friendly if you passing glyn neath I would recommend."
• "Very fast, friendly service even though it was busy. Order was correct and food was hot."
• "McDonald’s is McDonalds. Always a quick and convenient place to stop for some fast food a toilet break and a good cuppa. Click and collect in advance if you’re not stopping."
• "Great location for a stop off for some food."
• "Never had an issue with this McDonalds. Perfectly placed for return trips from the Brecon Beacons for me."

Cons:

• "It's 11:50PM and this '24 Hour' McDonald's is closed."
• "Advertised as being open until midnight, Arrived there this evening at 10:40pm to find that they were closed for cleaning."
• "It says '24hr' on the sign but we were very abruptly told to leave by staff at 22:30."
• "Thought it was open 24hrs went there today 3rd july from work at 11.30 doors were closed went through drive through where there was another couple asking why they were closed."
• "Do not like the way the staff treat the customers, says it closes at 11 on website but yet me and my friends arrived at 10:30 only to be told my the workers it’s closed."
• "Very slow service despite the small number of customers."
• "Slow service waited for over 20 minutes in the bay for the food after I ordered it in the drive through."