KFC Merthyr Tydfil - Cyfartha Retail Park Reviews Summary

Customer Service

Pros:

• "Staff where top notch and friendly, fast service and food was fresh and piping hot 😎"
• "Have to say staff very nice, and children enjoyed their meals and drinks."
• "Friendly staff and are willing to have a chat and offer alternatives."
• "Very polite, helpful and friendly and unusual for this chain."
• "Staff friendly helpfull."
• "Amazing service by a lady called Jodie. Renewed my faith in KFC lol ☺"
• "The atmosphere was lovely, the staff were helpful when my husband needed advice about a Vegan meal."

Cons:

• "The worst customer service i have ever experienced."
• "Staff here made my visit quite unpleasant, when going through the drive through, I felt rushed and the server was quite abrupt."
• "Absolutely disgusting customer service. Ordered a Deliveroo delivery this evening and received less than half of our order."
• "Terrible customer service skills, so rude, 5 staff was talking between themselves, got the man's order wrong in front of me and also got my order wrong."
• "Went through the drive through. Sorry but they were rude missed half the order when asked for it."
• "Busy and bad customer service. 2 members of staff thought catching up with their friends at the counter was more important than serving my food."
• "The staff member that served me did not say one word to me at all not even a thank you!"

Cleanliness

Pros:

• "Place was clean and tidy.nothing hanging around on tables give hood rating as found nothing to complsin.about."
• "Oh and probably most important it was also very clean......again don't often see this!"

Cons:

• "The restaurant was filthy. There was food, serviettes and packaging all over the floor and the tables were dirty."
• "Staff like zombies..floor was filthy..bins needed emptying..some dirty tables."
• "Place is dirty and needs a good clean, especially the toilets, they were disgusting!"
• "I could see food & napkins on the kitchen floor and it looked in general 'unclean'."
• "The restaurant was dirty napkins all over the floor tables dirty bins inside and out were over flowing."
• "The interior was dirty with tables full of rubbish and food on the floor."
• "place was cold..food was cold..staff like zombies..floor was filthy..bins needed emptying..some dirty tables."

Food Quality

Pros:

• "Food was hot quick plus it was a dinner hr 1pm."
• "I love KFC, haven't been there for so long because of covid, I'd almost forgotten how good it actually was, quick service and freshly made hot food aswel."
• "Food was good and quick service."
• "food was nice and hot and my order was correct"
• "At this kfc the food was great. We shared the bargain bucket."
• "Really enjoyed my food, chips are much better."
• "The food itself was good and the chicken was delicious, better than many other kfcs we have been to lately."

Cons:

• "The bucket of chicken was barely warm."
• "Food not great either sent mine back do recommend Merthyr KFC at all My stomach hasn't bn right since."
• "Chicken was dry and very dark. Looked like it was kept warm for some time. Very hard coating and most was inedible."
• "Food is never hot."
• "Restaurant was freezing and the food wasn't much warmer."
• "Filthy stinking food absolutely dripping in grease."
• "Food was cold, chips soggy and like warm, Sweetcorn no hotter."

Order Accuracy

Pros:

• "However, my last visit was amazing. Order was spot on and the food was hot."
• "food was nice and hot and my order was correct"

Cons:

• "Absolutely shocking after waiting 30min for our order I went to the counter to be told that our food was half ready after another 10min still nothing then I was told that they had no side whilst half of the order was under hot plate."
• "Very cold no hot drinks available other items not available order incorrect all just thrown on the tray."
• "Absolutely aweful service nearly 30 minutes to get my order and then got it wrong."
• "Received the wrong order because the lack of professionalism presented by the very young and immature staff."
• "Good service in the past but just went through the drive through to order a fillet burger and gravy box meal... The only thing that was right was the coleslaw."
• "Got our order wrong for the second time."
• "Just bought wicked variety Bucket, been drive 40mins back to home, and there were no: hot wings, no chicken fillet!"