Morrisons Reviews Summary

Customer Service

Pros:

• "Customer service was very good I asked where one product was they told me straight away."
• "Excellent Customer Service and help from several different Staff members today. Nothing was too much trouble, all done with a cheerful smile."
• "The staff when I visited were attentive and very helpful."
• "Friendly staff - always helpful is asking a question."
• "Staff on till lovely and apologies made for lack of staff."
• "Staff always helpful."
• "The staff are brilliant and helpful, Tesco, take note."

Cons:

• "Customer Service terrible. Waited at till."
• "The staff was very awful.. We got there a bit late and they refused my mum coming for quick toilet but let another woman came after us because we are Asian?"
• "Very rude woman at the checkout. Very aggressively told my wife and I to move away from her."
• "Unfortunately I feel like I have been totally humiliated by one of the checkout staff at morrisons."
• "They never seem to have enough staff working, and those they do have often have terrible attitudes and take it out on customers."
• "Rude young tall foreign butcher belittling customers when putting reduced meat out."
• "I did find the attitude of the lady on the bakery counter somewhat abrasive even to the point of being rude."

Store Layout & Accessibility

Pros:

• "Modern well laid out store."
• "A large, bright, clean and well stocked place."
• "Always plenty of space to shop and I never feel rushed or claustrophobic."
• "Wheelchair accessible through the lift, toilets for people with disabilities available."
• "Goods displayed well on the shelves, written in both English and Welsh."
• "Easy layout to follow. Fruit and veg is usually very fresh."
• "Recently refurbished supermarket with everything you might need at a good price."

Cons:

• "The place looks very tired and dirty - not the most welcoming of places."
• "This is a really good option. Pull up, press a button, got out opened the boot and back in the car. No need for close contact."
• "Tired looking both in and out, the bottle recycling centre is like a fly tipping site, very messy and people tend to use it as a rubbish site."
• "Entering the store is a bit manic at times during covid-19."
• "DO NOT LIKE REVAMP! The long aisles DO NOT work for customers, very frustrating, it does not flow, there is NO rhyme or reason to the layout!"
• "Not a huge supermarket so sometimes they do not stock what I have required."
• "Felt unsafe and vulnerable in-store today, too many customers at any one time, no social distancing, aisles too full of packing crates and staff doing home delivery shopping, customers not caring about others, no signs of disinfection regimes, awful experience."

Product Availability & Quality

Pros:

• "Store is well lit and tidy, carrying almost everything you'll need for your weekly shopping."
• "All items we wanted were available and quick at the tills."
• "Morrisons often have good offers on groceries."
• "Good quality vegetables, grocery and homeware."
• "The staff are lovely and I've personally never had issues with the produce."
• "Some good special offers, and the fresh fruit and veg is excellent."
• "Almost everything you need is available, vegetables, fruits, pumpkin for Halloween, dairy products, confectionery, cakes, chocolate, biscuits."

Cons:

• "This Morrisons is consistently out of stock of the things I'm looking for."
• "Very poor stock."
• "If you go down during the later part of the day don't be surprised to find shelves empty."
• "No descent lettuce not enough lamb cutlets in stock no decent vegetables."
• "The food was just gross, not to mention that I ordered a vegetarian roast dinner and they only had beef gravy!!"
• "The supermarket side of things is obviously fine but if you want to eat in the cafe be prepared for them to tell you they don't have certain items of food!"
• "Not a great selection of clothes."

Cleanliness & Maintenance

Pros:

• "Visited Morrisons and the queue system in place for Corvid-19 was really well organised."
• "The supermarket was very clean and tidy."
• "Lots of stations with hand gel which is positive."
• "Lovely bakery, hot food counters and cafe."
• "Great value food in their cafe, I had the bacon cheeseburger which was tasty and well worth the price paid."
• "Excellent click and collect service and also I feel I don't give Morrisons enough credit for their organisation around covid measures which they deserve, and their value for money."
• "Massively like to thank them all for feeding our city at difficult times."

Cons:

• "Piles of rubbish in the car park."
• "Cleaners vacuuming with cables all over."
• "The chairs in the cafe smelt like vomit, my drink had a bug in it, the staff spit on their arms when they were serving me."
• "Obstacle course need Wellingtons, safety equipment, and body protection. Leaking fridges water all over."
• "Rubbish in carpark and where trollies are stored by front entrance."
• "Morrisons Exeter...absolutely disgusting water from chillers all over the floor."
• "Gotta be said, dismal service today!! Delivery 4 hours late, still not arrived."