Crown Inn Pooley Bridge Reviews Summary

Service

Pros:

• "The staff were very friendly, so I don't think this would be an issue."
• "All the staff were really friendly and helpful and the food was great."
• "Staff were wonderful, accommodating and the place was absolutely delightful to stay at."
• "We had a fantastic and helpful welcome from Daniella on the 19th of February for my sons 40th birthday celebration."
• "Excellent service and great environment. Host was polite and very welcoming."
• "Alanis was just the best, so helpful and lovely, she couldn’t do enough for us."
• "Service was fantastic (lovely attentive staff)."

Cons:

• "The staff are rude and ignorant and don’t speak."
• "Very unwelcoming place staff with bad attitude."
• "Whilst waiting for food we witnessed overly assertive front of house turn away a family at the door saying they were too busy."
• "Food very mediocre at best, service poor but worst of all staff playing with their hair re- doing their pony tail, stroking dogs and wait for it picking her nose all before serving food without washing their hands."
• "Only slight negative was too much reliance on the QR code for ordering, sometimes quite hard to catch a member of staff if you needed something like a glass of water."
• "Our experience was ruined by the what can only be described as poor service."
• "Food arrived with not cutlery, and when I asked the waiter he rolled his eyes and we never saw him again."

Food Quality

Pros:

• "Had a lovely meal as a party of 6. My husband had the fish and chips and the fish was huge."
• "The food was good and arrived promptly, service was a little underwhelming, condiments and teaspoons for hot drinks had to be chased."
• "The food was delicious, very tasty and good portions."
• "Best fish and chips we've ever had."
• "The meal came quickly and was of good to high quality."
• "Food was served quickly and was pretty decent quality."
• "The food was absolutely amazing, as was the service from the bar and waiting staff."

Cons:

• "Roast beef was over cooked, as were the TWO roast potatoes."
• "The Burger would have been better suited as a part of a local cobblers work kit."
• "Food was overpriced and basically shocking."
• "Poor meal fish stew with 1 prawn and 2 bits of salmon basically a new potato stew in a tomato sauce."
• "I had the cajun spiced chicken burger, terribly dry, no flavour of cajun spices."
• "Very over priced food. Not home made."
• "Food nice, except the pepperoni pizza for £16:50 which was exorbitant and bland for what it was."

Ambiance & Location

Pros:

• "Great spot. Lovely patio on a sunny day."
• "Great atmosphere even though it's quite large."
• "What a beautiful friendly place."
• "Stunning location looking out over the river and down the lake."
• "Location is great!"
• "Gorgeous location and interior."
• "A great location looking out onto water."

Cons:

• "Walked in and the pub/restaurant was quiet with little atmosphere."
• "Whilst waiting for food we witnessed overly assertive front of house turn away a family at the door saying they were too busy."
• "The food has certainly gone downhill since our last visit."
• "Very bland and massively overpriced for the lack of quality."
• "The whole breakfast service felt very rushed and not an enjoyable experience."
• "Soulless and clinical."
• "So disappointing."

Accommodation

Pros:

• "Our hotel room was great. Clean and spacious with lovely tea and coffee facilities."
• "Fantastic place! The room (No.17) absolutely amazing, the view was out of this world."
• "Room was superb."
• "Stayed for two nights. Excellent location / beautiful setting."
• "Room was excellent and bed mega comfy."
• "The room was amazing, with stunning views across the river, and really cosy."
• "Rooms are lovely well equipped and the bed is very very comfortable."

Cons:

• "Nobody else was asked to pre pay their bill as soon as they placed the order."
• "The overall impact has been disappointing and the look and aesthetics of the establishment has been more of a focus than the run of the business."
• "However I was let down by breakfast."
• "One hundred percent the worst place in Pooley Bridge for service, drink selection and prices."
• "The rules regarding children in the riverside garden are ridiculous."
• "Truly disappointing end to a holiday in the Lakes."
• "A terrible guest experience in a stunning building and location."

Technology & Ordering

Pros:

• "Ordered the food on their webpage using QR, came in a matter of minutes and was just as tasty and fresh as the first visit."
• "You can order and pay for food and drink with a QR code."
• "All food ordering done through your own phone on their app."
• "Ordering was super slick via their app and the service was really quick and our food was delicious!"
• "The staff were accommodating in as much as I could place my order through the app so they came and took the order manually without any grumble."
• "The app you have to use to order the food was terrible and little guidance was given to make up for this."
• "Had to order everything by mobile phone, good job I had my daughter with me or I wouldn't have managed."

Cons:

• "Only slight negative was too much reliance on the QR code for ordering, sometimes quite hard to catch a member of staff if you needed something like a glass of water."
• "Couldn't order at the bar had to scan a QR code at the table to order, this would have been good if anyone could get a signal in the pub."
• "The QR code system is absolutely ruining the pub."
• "Been coming here for years always been great service until they’ve introduced the qr code."
• "Ordering via QR code is a total impersonal and infuriating experience."
• "We couldn’t order on the app, it wasn’t letting us."
• "The app is making the staff lazy and looking disinterested in taking your order."