Address: 149 Friar St, Reading, RG1 1EX, United Kingdom
Phone: +441189586215
Rating: 4.5
based on 160 reviews.
Customer Service
Pros:
"I had the pleasure of being served by Kat at Reading branch today. She was extremely helpful, considerate and dedicated."
"The quality of the colour reprint was excellent and the product knowledge from Luke was exceptional customer service."
"I would highly recommend. Very helpful and patient customer service. Kunal paid attention to the details, gave his advice and have been super patient to me, very professional."
"Very friendly and helpful staff. Highly recommended."
"Callum was very knowledgeable and managed to get everything sorted before the shop closed."
"Luke is a quite young chap, very professional and extremely helpful."
"Fantastic Service received today from Luke at Friar Street Branch, friendly, efficient and very knowledgeable."
Cons:
"Almost 20 mins since I walked in and I haven't been acknowledged by a single member of the staff!"
"Very rude and unprofessional."
"Useless staff on a Sunday!"
"Not coming back again."
"6 staff members and not a single person bothered to address a queue of customers."
"Appalling service with inexperienced and unknowledgeable staff."
"Worst experience having my work printed that I have ever had in my life."
Product Quality
Pros:
"Little bit pricey £17 for 2 keyrings but came out well."
"The guys here immediately knew all the requirements for both and were able to take, crop, print and email the pictures within 15 minutes."
"Top marks for snappy snaps Reading. I had a large poster in unusual sizing printed and it came out perfectly, thanks to Kunal."
"Wedding photo was printed, framed and packaged in next to no time."
"The pictures came out beautifully and the framed ones were topnotch."
"The photo book looked incredible."
"Valisha produced a fantastic black and white canvas of our greyhound (which we had for ten years and sadly passed away)."
Cons:
"Their machine destroyed my film so would advise avoiding if you have cherished photos to develop."
"One film was completely wrecked by being taken out of the canister wrong. All the film was overexposured and not visible on print."
"The color saturation, contrast is totally horrible."
"They don't even know the basics of photography."
"The second film wasn’t developed properly either, the images were viewable but also overexposed."
"I was just shocked by the lack of quality I received from prints."
"They claim their printers are amazing but that's not what you receive in the finished product."
Price and Value
Pros:
"I have only used Snappy Snaps a couple times in the past year and I have always had very friendly service, fair prices and quick processing!"
"Previously I resented paying more than other competitors charge for a service that was well below par, but today I felt like the pricing was completely on point for the level of service I received."
"Excellent service and very friendly staff. I took my 2 sons for their passport photos and in less than 15 min, we had photos taken and printed. The price is also very reasonable."
Cons:
"Moreover, they charge 19.99 for 4 photographs. Are you kidding me?"
"The passport photo is not of professional photography, just a quick random shot with digital camera - something you can do better with your phone and proper lighting. I feel £12.99 was a total waste."
"Went for passport photo. This doesn't require an appointment and you wait for your photos. It is expensive, £13.99 for 4 passport photos and £2 extra for 4more copies i.e. £15.99 for 8photos."
"I paid 19.99£ per person regardless of age if you visit as family you will end up paying 100s£ Absolute joke!"
"Happy snappys isn't cheap."
"DO NOT VISIT THEM. RIP-OFF. For the price, the service is pathetic."
"Very expensive prints."
Staff and Team
Pros:
"Worked at this business for three years and would work there for many more. The team this place attracts is second to none."
"Having made a complaint about the terrible customer service I received at Snappy Snaps Peckham, this experience has restored my faith in the brand."
"The whole team at Snappy snaps are really kind, very helpful, very professional & very speedy."
"Alexis and team always very very helpful and nothing is too much trouble."
"All team was very helpful and friendly."
"The team at Snappy Snaps Reading are friendly, polite, personal and knowledgable."
"Great service every time I come in here, I print photos and artwork and staff are really knowledgeable on the best options for printing."
Cons:
"Non existent customer service and incredibly expensive - definitely won't very coming back and wouldn't recommend it to anybody else."
"Do not go here to get film developed."
"Do not visit this place again if it’s for Indian passport or Oci you will be ripped off."
"A bad one on 02/05/2023 when 'kate' who been in the business for '3' months and don't know the prices for scanning a document."
"I won’t ever be coming here again and I do not recommend."
"Worst experience having my work printed that I have ever had in my life."
"I was just shocked by the lack of quality I received from prints."