"Fantastic Aftersales Service, Team know how to deliver what they promise."
"Very responsive answering emails."
"For probably the first time in almost 40 years of motorcycling, I have been treated with great respect and professionalism."
"Couldn't have been dealt with any better. Joe the salesman wasn't pushy, but able to get me what I was looking for."
"Jason was very friendly & helpful and did a very good job."
"From start to finish, excellent customer service from all of the staff."
"Another Great Experience at Bridge."
Cons:
"When I insisted I was told the wrong price because the guy assumed I was riding a bike over 500cc. He didn't ask for any info and was just very flippant and couldn't get rid of me quick enough."
"The Salesman was average. His knowledge of the bike (Cmx500) wasn't even basic."
"Start and end of my business relationship with them. What a pathetic approach to customer service."
"Been a loyal customer for three years... however, they could not even be bothered to respond."
"To cut a long story short, Bridge went out of their way to cover up the issue."
"No response! I rang Bridge Motorcycles & was put through to a guy in sales called Ian Heins... to date I have heard nothing back."
"He was totally disinterested and dismissive and offered a ridiculous low price."
Café & Amenities
Pros:
"Review of cafe: absolutely NOT a biker but would come here again and again."
"Very much recommend the café as well!"
"The dealership has a nice customer waiting area, a restaurant, a barber and an amazing variety of new motorbikes on display with a huge clothing, accessories and helmet section."
"Shop has one of the best display of crash helmets in the region."
"They have a fantastic range of clothing and accessories, and if it's not in stock, they'll order it in and give you a call to let you know."
"Cafe 53 is simply the best cafe in Exeter, always a warm and friendly welcome when we arrive from Angie and her staff."
"There's a great onsite cafe, Cafe 53, that serves a delicious cooked breakfast and serves food all day."
Cons:
"The cafe, however, is nearly understaffed every time I've been at the weekends or bank holidays."
"People were waiting far too long for drinks and food."
"The reason for only 2 stars was my visit to the cafe today. The sausages were cheap and quite frankly awful, as was the bread."
Product & Service Quality
Pros:
"Good service from the bike servicing team."
"All in all, a great service by great staff."
"Darren in the clothing and accessories department is brilliant - very professional, super knowledge about everything they sell."
"Bike sales staff really helpful."
"Always helpful and knowledgeable staff, great indoor showroom and selection of both new and used machines."
"Had a Triumph service done here after recently moving to the area. The staff were very helpful and friendly."
"I highly recommend Bridge if you're looking for a smooth, hassle free experience."
Cons:
"Bike taken in to (1) Repair indicators, and only then to (2) Do MOT test. He reversed the order and blighted an outstanding MOT history."
"Usally overpriced, lol, did ask for a simple job to be done on the bike I was unable to do through lack or time, tools ECT, they weren't interested so I spent my money somewhere else."
"When a warranty issue comes up they’re not interested in helping get it sorted."
"The new exhaust did not have a centre stand stopper, so the stand was rubbing against the swing arm while you rode along, very dodgy."
"One gripe, i have the wrong trickle charger on the bike."
"Upon opening the paperwork pack for the first time, the steering lock key was missing."
"Disappointed they won't budge on full RRP despite their offer to price match with my proof of cheaper elsewhere!"
Staff & Customer Interaction
Pros:
"Cannot recommend Bridge highly enough."
"Very much recommend the café as well!"
"The 'Congratulations' sign on my new bike was a nice touch."
"They'll price match any helmets, clothing and accessories."
"Very helpful indeed, and although they said the part was not available in the UK, they ordered me one from Holland."
"I don’t normally write reviews but the service I’ve just had from Bridge Motorcycles is above and beyond what I’ve experienced from other main dealers."
"Can't recommend him enough, pop in and ask for Chris and you won't be disappointed!"
Cons:
"MALE RECEPTION: Inefficient and thoroughly annoying."
"The staff found the idea ludicrous and asked: 'What, I should drop an email just to remind you to check your diary?'"
"Never go back... management are greedy and lack customer satisfaction skills."
"Management are greedy and lack customer satisfaction skills."
"I can only assume Ian works for the order prevention department at Bridge Motorcycles."
"Went to buy some bike gear recently... found it exceedingly tricky to find any prices on the gear."