"Very knowledgeable and patient with me while keeping me informed of every step we did to getting the paperwork done right."
"The person who we dealt with (Pete) was very helpful and knowledgeable."
"Maddie was very professional and helped my first experience of buying a car online stress-free."
"Both of my grandparents come in to buy their new minis, Pete was so kind offered us all a hot drink each."
"Jermaine was very personable and helpful when we bought our car and guided us through the process to lead to a smooth transaction."
"Phillippa and Finn surprised me by identifying and evaluating vehicles I hadn’t even considered, in a knowledgeable and humorous way."
"Lucy, Lee, and Tom all assisted us with purchasing our new car. The customer service was excellent."
"Sold my car today with ease. Chris was very helpful."
Cons:
"I find visiting the CarStore a very cold and impersonal experience. Really inadequate service, indeed!"
"After several phone calls with no resolution I called twice and asked for Dean to call me back but nothing."
"We had a poor experience there today when looking for a car for my husband. One particular staff member was then quite rude and made us feel like time wasters."
"Service from start to finish was excellent, but once you've purchased a car, the aftercare service is very poor."
"Was told my car would be serviced when I brought the car back in April and it wasn't."
"Complete time wasters. Took three weeks to move a car close to me to Exeter."
"If you get offered a MOT and service plan don't accept and pay for it as they fail to deliver ended up waiting 3 weeks to get my money back."
"The actual reason I went to Evans Halshaw Exeter to sell my car was it was local and they were offering the most. The member of staff I saw was courteous, friendly, and fair."
Vehicle Quality and Condition
Pros:
"The car has been perfect so far with no issues."
"Our new car is in pristine condition and we are really happy with it."
"Maddie made the process very easy and the car was duly delivered on the agreed date."
"The car was purchased online after an online condition review."
"I bought recently a car from CarStore Exeter. The whole process was smooth and stress-free."
Cons:
"A day after the car we paid for in full was supposed to be delivered, we called to find out CarStore had sold the car to someone else."
"As of yet we haven't received the SD card. I was told by Anthony (in email) that this had been ordered and would be delivered directly to me."
"Unfortunately the sat nav has the SD card missing so it's not a nav."
"Avoid buying high-end cars at all costs. I bought a 20k plus car which had issues, and could not be registered with DVLA."
"Dishonest, misleading, simply just do not care once contracts are exchanged! After-sales completely ruined the whole buying experience!"
"Avoid like the plague!! Cars are horrifically overpriced and obviously in no fit state to be sold."
"We were very well supported & informed by Finn, the Customer Services Assistant, and his Sales Leader, Imogen. Very helpful with informing us about the car & additional purchase products available, making it simple to understand."
"I reserved a Jaguar XE yesterday morning which was then transferred from the Plymouth branch and prepared for sale in 1 day. I drove it away today after part-exchanging my current car."