Sainsbury's Reviews Summary

Product Range and Availability

Pros:

• "Great outlet, has absolutely every product you could need, including many exotic vegetables and other items you simply can't find at smaller branches."
• "Nice store for shopping, usually the aisles of merchandise are kept stocked, well faced up."
• "A fairly large Sainsbury's with a good range, including more obscure ingredients not available in Tesco."
• "It’s a large supermarket chain that has a lot of products, the fruit and veg in my opinion is of better quality than the cheaper supermarkets."
• "There are always plenty of offers available in a Sainsbury's store so we do like a mooch when we are shopping."
• "The staff are very helpful polite and knowledgeable on the shop floor produce is always nice and fresh."
• "Nectar points too excellent quality own brand products."

Cons:

• "Didn't have everything I wanted but not everyone does."
• "Gone downhill. Since refurbished less choices of suppliers of foods."
• "Now it keeps on stopping stocking things we regularly buy eg their own coffee whitner. It has lost most of my custom because of this."
• "The local small shops seem to hold more stock than Sainsburys in Dawlish."
• "We went to this Sainsbury's because it's bigger than the local one to get more choice but alas half the shelves were empty."
• "Argos space a waste of time, never have the stock!"
• "What used to cost me 130 £ for a whole month now cost me the same for fifteen days."

Customer Service

Pros:

• "The staff here are excellent and the store is clean and fresh."
• "Embarrassing experience today in store and the staff's response was fantastic - professional and reassuring with just the right amount of familiarity."
• "The staff outside no matter the weather are always happy and polite."
• "Iv shopped at sainsburys since the store opened at pinhoe.l love shopping at sainsburysover the years u get to know the staff.its one of the most friendly places to shop."
• "The really good thing about Sainsbury's is the fact the staff are very friendly and helpful."
• "Friendly efficient service at till with eye contact and a smile."
• "The staff at this store are fantastic, always willing to stop whatever they're doing and help me find something."

Cons:

• "The cafe needs sorting out, order and pay for your drinks, then take a lifetime telling the second person what was on the order before drink is made."
• "Was packed Went through self checkout and the staff member in that area was slow and not paying great attention to what was happening at the tills."
• "Had to wait to be served by the staff on the fresh pizza counter who totally ignored me for what seemed like ages."
• "So disappointed today when I came shopping I came from prince Charles road when going inside the store I realised I forgot my mask... But got told from a very stern lady we don't give out mask and don't keep them in store now because they are not mandatory."
• "Completely ignored at the self service till, the lady saw the red light flashing, looked at me then walked off to another till."
• "Had to wait too long at the checkout."
• "The slowest service EVER."

Store Layout and Facilities

Pros:

• "Lovely bright and spacious aisles. Covid safety measures all in place."
• "Their stores are always clean and well laid out, with plenty of parking .. and loos, coz you never know when you might need one!"
• "Nicely laid out supermarket."
• "Excellent, spent forty minutes shopping and using the cafe while charging our EV."
• "I'm a wheelchair user and whenever I ask for help to reach something, or to find something, then someone stops what they are doing and spends time making sure that I will either be given what I can't reach."
• "As a disabled shopper, I use the in store scooter. The scooters have a very good turning circle and the speed is appropriate use in store."
• "This is a nice sized store with plenty to offer, the cafe is pretty nice and there's a homeware and a clothing section too."

Cons:

• "They've made the parking spaces so small you struggle to get in & out of your car."
• "Having mother and baby parking staggered with disabled parking is a really strange thing to do."
• "Went in at 8pm and there were no tills operating - only self service suitable for baskets and not trolleys."
• "When Dante created inferno to depicted mans decent into hell he forgot a layer, Pinhoe Sainsbury’s carpark."
• "There is a problem when it comes to getting the shopping to the car. You are not allowed to take the scooter out to the car park."
• "Shopping was fine, however parking my electric vehicle was somewhat traumatic."
• "The Gents toilet was a disgrace. Hand dryer broken and a bin of paper towels overflowing onto the floor."

Pricing and Value

Pros:

• "Great bargains if you time it right."
• "A large efficient on line delivery department with same day and click and collect service."
• "Plenty for those on a limited budget, with a few surprises, at times the lower priced goods can excel."
• "The lady that served me was lovely, and the final bill was surprisingly good."

Cons:

• "All in all, a good shop, if a little pricey for your every day shopping compared with Tesco, Asda, Aldi etc."
• "VERY EXPENSIVE! Eggs was 80p now 90p small chicken £2.65 now £2.75 everything going up by 10p."
• "Sainsbury's is becoming very expensive."
• "Certain branded prices are some times, profiteeringly high, top name celebrity merchandise."
• "Sainsburys Pinhoe in Exeter used to be a great shop. It has always been a bit more expensive than other supermarkets."
• "This company is a mess and ordering from them online is literally a waste of time!"
• "Absolutely terrible attitude towards customers... It's only getting worse unfortunately."