Mercedes-Benz of Exeter Reviews Summary

Customer Service

Pros:

• "The dealership there is very modern and state of the art, everything is customer oriented, the staff very helpful and friendly."
• "Friendly staff and the sales lady was great. Very professional, polite, courtesy and considerate."
• "Sam's been an absolute star and Mercedes should be proud to have him."
• "Cannot recommend more."
• "From the minute I walked through the door, right up until I drove off the showroom floor I really felt like my business was valued."
• "Thank you for a superb after-sales service."
• "Excellent and efficient service."

Cons:

• "Seat rips have appeared."
• "Surely the Artico material here is unfit for purpose??"
• "In fact it’s broken down again."
• "Things go wrong with cars but every time they say it’s fixed, when it comes back and most of the issues are not fixed."
• "Very poor, Mercedes."
• "Disappointed and fed up."
• "Never experienced this sub standard level of service from BMW or Audi."

Staff and Sales Experience

Pros:

• "I found Stephen to be an extremely professional & knowledgeable salesman who really took the time to listen and understand my needs."
• "George H was very helpful, patient and friendly during my purchase from start to finish."
• "The whole experience makes you feel valued as a customer. Every member of staff from arrival to departure are friendly and knowledgeable."
• "The most amazing service from Nicci who was fantastic to deal with; a tremendous asset to Mercedes-Benz Exeter."
• "Jerome has insured that all my requirements have been met and dealt with all the questions I have raised."
• "Stephen Berndt proved to be extremely helpful in helping us purchase a new MB GLA and when we collected it his after sales service was also very good."
• "Jamie Stone was great taking me through my purchase and controls of my new car."

Cons:

• "The young boy at the reception desk was not particularly helpful when I asked about the car being cleaned."
• "Clearly because I’m only 19 that they can pull the wool over my eyes and they kept treating me like I was LYING and had no idea which is disgusting!!"
• "Although I would have preferred the broken parts to have been replaced within the price (or at least refunded at full cost as opposed to a partial refund)."
• "I had to drive the vehicle without airbags with my family during Christmas holidays."
• "This is not the service I expect from a Mercedes main dealer this is the service you wouldn’t even from a back street garage !!"
• "I am not naive and have owned 2 SLKs prior to this but I cannot describe how disappointed I am with the service over the past 3 years from Mercedes Exeter."
• "I will not be dealing with Mercedes Benz Exeter now my warranty has expired, I find them absolutely horrendous to deal with no customer service skills at all."

Value and Cost

Pros:

• "Good things are meant to be shared."
• "Thank you guys, really happy and impressed with the car and the experience."
• "Thank you once again guys, I will most definitely recommend anyone looking to buy a good car, hassle free and with excellent customer service, to give these guys a call...and ask for Ellie!"
• "The experience was very professional and refreshing to be looked after by people passionate for the service they provide."
• "Everything went so smoothly and we were talked through each step, always making sure we were happy and understood it all."
• "The best car buying experience of my life."
• "The quality of the vehicle I purchased was outstanding."

Cons:

• "Mercedes Benz Exeter quoted me £612 to do the B service on my C Class 2021 Merc and I thought that was expensive."
• "Mercedes service leaves a great deal to be desired, in my opinion it is a rip off!"
• "Mercedes offered to fix the seat while my car was in with Exeter dealership … for a mere £900."
• "At this price point I expect a professional services-this is not acceptable!"
• "The only issue worth mentioning is that they charge for use of one of their cars for the duration of the service."
• "I brought the car into the garage in a very clean state - it had been hand washed at a local site in Newton Abbot only the day before but on picking the vehicle up I was surprised and shocked at the state it had been left in - totally covered in mud and dust."
• "Though the service was carried out ok I was extremely disappointed with Mercedes warranty department and explanation given to service department."