Address: Matford Park Rd, Marsh Barton, Exeter EX2 8FD, United Kingdom
Phone: +441392822700
Rating: 4.5
based on 325 reviews.
Customer Service
Pros:
"The dealership there is very modern and state of the art, everything is customer oriented, the staff very helpful and friendly."
"Friendly staff and the sales lady was great. Very professional, polite, courtesy and considerate."
"Sam's been an absolute star and Mercedes should be proud to have him."
"Cannot recommend more."
"From the minute I walked through the door, right up until I drove off the showroom floor I really felt like my business was valued."
"Thank you for a superb after-sales service."
"Excellent and efficient service."
Cons:
"Seat rips have appeared."
"Surely the Artico material here is unfit for purpose??"
"In fact it’s broken down again."
"Things go wrong with cars but every time they say it’s fixed, when it comes back and most of the issues are not fixed."
"Very poor, Mercedes."
"Disappointed and fed up."
"Never experienced this sub standard level of service from BMW or Audi."
Staff and Sales Experience
Pros:
"I found Stephen to be an extremely professional & knowledgeable salesman who really took the time to listen and understand my needs."
"George H was very helpful, patient and friendly during my purchase from start to finish."
"The whole experience makes you feel valued as a customer. Every member of staff from arrival to departure are friendly and knowledgeable."
"The most amazing service from Nicci who was fantastic to deal with; a tremendous asset to Mercedes-Benz Exeter."
"Jerome has insured that all my requirements have been met and dealt with all the questions I have raised."
"Stephen Berndt proved to be extremely helpful in helping us purchase a new MB GLA and when we collected it his after sales service was also very good."
"Jamie Stone was great taking me through my purchase and controls of my new car."
Cons:
"The young boy at the reception desk was not particularly helpful when I asked about the car being cleaned."
"Clearly because I’m only 19 that they can pull the wool over my eyes and they kept treating me like I was LYING and had no idea which is disgusting!!"
"Although I would have preferred the broken parts to have been replaced within the price (or at least refunded at full cost as opposed to a partial refund)."
"I had to drive the vehicle without airbags with my family during Christmas holidays."
"This is not the service I expect from a Mercedes main dealer this is the service you wouldn’t even from a back street garage !!"
"I am not naive and have owned 2 SLKs prior to this but I cannot describe how disappointed I am with the service over the past 3 years from Mercedes Exeter."
"I will not be dealing with Mercedes Benz Exeter now my warranty has expired, I find them absolutely horrendous to deal with no customer service skills at all."
Value and Cost
Pros:
"Good things are meant to be shared."
"Thank you guys, really happy and impressed with the car and the experience."
"Thank you once again guys, I will most definitely recommend anyone looking to buy a good car, hassle free and with excellent customer service, to give these guys a call...and ask for Ellie!"
"The experience was very professional and refreshing to be looked after by people passionate for the service they provide."
"Everything went so smoothly and we were talked through each step, always making sure we were happy and understood it all."
"The best car buying experience of my life."
"The quality of the vehicle I purchased was outstanding."
Cons:
"Mercedes Benz Exeter quoted me £612 to do the B service on my C Class 2021 Merc and I thought that was expensive."
"Mercedes service leaves a great deal to be desired, in my opinion it is a rip off!"
"Mercedes offered to fix the seat while my car was in with Exeter dealership … for a mere £900."
"At this price point I expect a professional services-this is not acceptable!"
"The only issue worth mentioning is that they charge for use of one of their cars for the duration of the service."
"I brought the car into the garage in a very clean state - it had been hand washed at a local site in Newton Abbot only the day before but on picking the vehicle up I was surprised and shocked at the state it had been left in - totally covered in mud and dust."
"Though the service was carried out ok I was extremely disappointed with Mercedes warranty department and explanation given to service department."