Stratstone Land Rover Newcastle Reviews Summary

Customer Service

Pros:

• "The service I received from Josh Thompson was 10/10."
• "He was very helpful and courteous, well done."
• "Their efforts were above and beyond!!!"
• "Outstanding customer service going above and beyond."
• "He has made me want to stick with land rover in the future!"
• "We can’t thank them both enough they certainly went the extra mile for their customers."
• "The staff from entering the showroom at reception through to purchasing and after sales are wonderful."

Cons:

• "Appalling after service."
• "Do not recommend at all. Will be spending my money elsewhere!!"
• "Worst car buying experience ever."
• "They have no care about someone recently made disabled by a drink driver."
• "I'm sorry to say I have never had to write a review in my life but the service we have received when buying a car from Stratstone Landrover in Newcastle has been the worst customer service I have ever received."
• "The receptionist was extremely unhelpful."
• "Very disappointed with the service. No staff were willing to talk or come over."

Sales Experience

Pros:

• "Recently purchased my Evoque and had a good experience from test drive to delivery."
• "Excellent service. All the staff were excellent."
• "It was great not to be pressurised as you so often are."
• "Thank you both, Jaguar Land Rover should be proud to have you both."
• "Would like to thank Strastone on the excellent customer service!"
• "Excellent service from beginning to end."
• "All-in-all a pleasurable experience, so much so that I have recommended many friends and colleagues to go there."

Cons:

• "Never, in my life, have I had to try so hard to spend 35 grand."
• "Loads of stressful calls and miles to garages for my poor wife."
• "The worst service I have ever received when trying to buy a new car!"
• "Waited 10 more mins before leaving."
• "Poor customer service, staff rude and unhelpful."
• "Worst car buying experience in my life and I have had over 60 vehicles and I'm only 38."
• "Terrible customer service - popped in to view but hadn't realised appointment needed."

Vehicle Quality and Maintenance

Pros:

• "The car we bought is great, can't fault that but after care customer service is extremely poor!"
• "An initial issue with the vehicle was sorted immediately by the garage once parts had arrived from the supplier."
• "The cosmetic preparation of the car was outstanding and they did go above and beyond to ensure I was fully satisfied."
• "My Discovery is now driving as it should!"
• "Fantastic customer service from start to finish. This is my second Land Rover bought through Stratstone Newcastle with Tom Jolly."
• "A great experience of purchasing a new car via Aaron Purdy, at this dealership."
• "Once more I was pleased and delighted with the exceptional service and professionalism this time from Paul Moody who is a credit to Stratstones."