Address: Hillington park, 2 Mossland Dr, Hillington, Glasgow G52 4FA, United Kingdom
Phone: +441413324444
Rating: 4.1
based on 176 reviews.
Customer Service
Pros:
"This has been a magnificent experience! We dealt with Sales Executive Amir Sadiq who was professional in all his dealings."
"I received the best customer experience ever in Taggarts North from the lovely Hanif Najfi."
"The service manager, Brian, and all the staff on the service desk are always extremely pleasant and go above and beyond to ensure clients needs are met."
"Megan is a true professional with excellent knowledge and was understanding to my specific needs."
"Amir Sadiq, the sales executive who picked my first phone call on the car inquiry supported me from my first phone call till the final purchase very efficiently and professionally."
"The service and assistance I received from Hanif Najfi and Mark the manager was second to none."
"Fantastic service from this garage."
Cons:
"Daniel, (one of the service staff) was rude and non communicative."
"Still haven’t heard back about a resolution, pathetic."
"Very unprofessional staff, went in with my hubby, wanted to purchase a car, male staff member walked passed us, didn't even bother to say HELLO!"
"Customer service was appalling. And when you call you can’t get anybody to call you back."
"Communication is dreadful and no one is talking any responsibility to correct this situation."
"Worst garage I’ve ever dealt with don't waste your time buying off them after sales is rubbish never get back in touch with you."
"Disgraceful service and zero to little customer service. My Defender booked in twice now to have essential safety recall work carried out and twice cancelled last minute."
Vehicle Condition & Quality
Pros:
"Vehicle absolutely stunning, exactly as described and really pain free process."
"Every purchase with this company has been amazing. Taggarts presented my new car with the highest standards possible."
"The car I purchased was ready on the agreed date, handed over to me in perfect condition and I was kept up to date in the days leading up to the collection."
"We recently bought a Range Rover Evoque and we couldn’t be happier."
"Our newly purchased F-pace is a joy and the service from Alan McFarland was a pleasure from start to finish."
"Just Purchased My new Range Rover Sport from Glasgow North, Very professional & very helpful Service."
"The young chap, who I didn't get his name, that delivered the car was also brilliant, very polite, very informative and genuinely finished off what was a seamless service."
Cons:
"The car had a RED warning light on the dash saying that there was a battery fault so had to call out Landrover technicians to check this out and the car requires a new battery."
"The doors did not lock, the mirrors were dysfunctional, and the driver seat controls were completely non-functional."
"I noticed a scratch on the car when I got it home; all along the near side."
"The multimedia system abruptly switched off while we were driving, which posed a significant safety concern."
"The Landrover D350 which was broke down merely a day after we purchased it."
"Car was not washed or hoovered I would have got better service at some back street garage."
"Car still waiting on a power steering rack a month later unbelievably and still on forecourt."
Staff & Management
Pros:
"Excellent service by Ian Brackenridge and the team at Taggarts with the purchase of my Range Rover."
"Ian went above and beyond to ensure this may be our first Range Rover but won’t be the last."
"The sales advisor Amir was great. He was friendly and not your normal pushy sales man."
"They both went above and beyond to ensure I got a deal for my car that suited me."
"Megan Cox is a real star 👏👏 Fabulous customer service from the minute we visited the showroom."
"Salesman Scott Carruthers was professional, friendly, informative & knowledgeable of the Land Rover products."
"Our salesman, Brian Donald was excellent. He was very efficient and had a good understanding of our requirements."
Cons:
"Garage also looked tired and very unappealing."
"Lack of respect for the customer, lack of attention to detail for the servicing of the car, lack of customer service."
"Won’t buy another vehicle from this site."
"I reported it to Sharon Johnston, who told me she would call me back that evening after viewing the video I sent in. 24hrs later and no response."
"Completely put me off ever getting a landrover ever again."
"DO NOT TAKE YOUR JAGUAR OR LAND ROVER HERE. Mechanics break your car, staff don't know about their cars, and neither care."
"What's wrong with your customer relationship Taggarts??"
Process & Experience
Pros:
"The turnaround time from the funds clearing to the car arriving via transporter, on my doorstep 150 miles away was less than 24 hours."
"Hope to change my car once the contract ends with you again."
"The process was dealt with professionally with the right amount of friendly chat you expect from a good salesman."
"Perfect service from start to finish."
"Service as service should be. 5 star plus rating all the way through on this and my previous 2 repair/service visits."
"Delivery/uplift was seamless and we were given a very good introduction to familiarise ourselves with all aspects of the car."
"The service I received from start to finish was exemplary."
Cons:
"OMG! What a horrible experience. I have been trying to sort out a simple problem for a whole week!"
"Adding insult to injury, Landrover Glasgow audaciously attempted to impose a £3,000 bill on us for repairs that should have been covered under warranty."
"Its now been nearly four weeks since taking ownership of my car and I'm still trying to sort things out with Taggarts Glasgow North."
"Car was due in to fix an issue 1.5hrs work. It took 2 days to fix."
"I asked why this wasn’t notice when doing the initial inspection but I wasn’t given an answer."
"Literally the worst consumer experience in my life, bar none, and by a long shot."
"The entire experience, from the initial purchase to the subsequent breakdown and refund process, has been nothing short of a nightmare."