Lookers Land Rover Lanarkshire Reviews Summary

Customer Service

Pros:

• "From the moment I arrived, I was greeted with warm smiles."
• "Robby Richie went out of his way to send me a personal video of the Evoque."
• "Nicole and the other girl... went out of their way to ensure that both myself and my children felt welcome."
• "Phil and Davie in particular were so helpful and knowledgeable."
• "Their friendly and helpful attitude was truly refreshing."
• "He kept me up to date and the handover process was seamless."
• "Philip was more helpful and understanding than most of the sales people we have experienced."
• "Nicole Brown was extremely professional and committed through the whole process."

Cons:

• "Stay away from this garage. Poor after service and not taking my concerns with the car I purchased seriously."
• "The service I received has been first class from all the staff but especially Tracey- I want to thank her for your friendly and reassuring manner."
• "Terrible service, Now taking legal action as I have been contacted by a collection company."
• "Terrible sales service, contacted Taggarts on 18th of July, with a view to buying a 2019 Range Rover Sport, the sales person, who I will not name, didn’t contact me again until the 28th."
• "Absolutely the worst company ever. Never been so badly treated. Service terrible messed about for 3 months, lied to, staff attitude deplorable."
• "First time here for a service. Booked in about a month in advance was meant to get a courtesy car, when I showed up they had none so had to wait in the showroom."
• "As for the assistance from Taggerts Motherwell (now Lookers), thanks for your concern. Considering we bought the car from your dealership, it would have been a nice goodwill gesture for you to have hooked it up to the computer quickly and discovered the issue."
• "Shocking customer service. Shocking attention to detail. Refused to answer my questions directly. Had to get Land Rover Assist out after only 8 days, to fix a problem that was not checked."

Vehicle Purchase and Sales Process

Pros:

• "The positive experience I had with the service department was so outstanding that I made the decision to purchase my new vehicle from this branch."
• "I decided to make the 346-mile round trip to see this vehicle which Robby let me test drive, after which we made the deal."
• "The entire team at Lookers Motherwell impressed me with their exceptional customer service, leaving a lasting and positive impression."
• "Our experience with the Dealership from start to finish was very positive."
• "This will be their third car Grant has sold me. He is courteous & extremely helpful."
• "Very happy with Lookers Land Rover Lanarkshire and all the help and assistance provided by Gavin."
• "I have just purchased my Range Rover Sport Autobiography thanks to Danny. Danny was excellent, never pressured me into anything."
• "Ordered our new car and the experience was great. Grant Downie was as helpful as ever."

Cons:

• "Stay away from this garage. Poor after service and not taking my concerns with the car I purchased seriously."
• "Stay clear! Did everything I could to stop a friend buy a car in here only for them to get screwed over! 60k plus on a jeep and the tyres are not even right!"
• "Absolutely fantastic service from Philip Ling an extremely helpful and knowledgeable salesman. A very enjoyable car buying experience and I was kept up to date with the process from start to finish."
• "Initially I had a terrible experience with Lookers LandRover however eventually got a decent human being who listened to my issues and who was empathetic to my situation and fought for me with LandRover Warranty that resulted in a positive outcome."
• "Purchased car from Mr Phillip Ling...his customer service, care and product knowledge is second to none."
• "Refused to answer my questions directly. Had to get Land Rover Assist out after only 8 days, to fix a problem that was not checked (N270) on the 165 point check."
• "Terrible service, Now taking legal action as I have been contacted by a collection company regards a fine for a vehicle Taggarts Landrover Darnley took possession of back in April 2017."
• "Terrible sales service, contacted Taggarts on 18th of July, with a view to buying a 2019 Range Rover Sport, the sales person, who I will not name, didn’t contact me again until the 28th."