Chase Buchanan Sales & Lettings - Twickenham Reviews Summary

Staff and Service Quality

Pros:

• "A big thanks to Sophie and all the team at CB in St Margarets."
• "Scott Messender from St Margrets, who has been super helpful and instrumental in our search for our new home."
• "The online process for references and signing the agreement was quick and easy to manage."
• "Danielle, Sarah and the team were all incredibly helpful."
• "I cannot express how wonderful my experience has been so far with Joel whilst searching for a new flat/home."
• "Very professional services and helpful staff overall."
• "I just completed on a rather protracted sale and was delighted with the help and attention I received from the team at Chase Buchanan."

Cons:

• "Terrible experience, boards up at flats where they are not selling properties! Surely this is not right?"
• "Taking the 'success' sign on the street back after some period of time (not like a year later but in a few weeks)."
• "We unfortunately had a very negative experience with Chase Buchanan as renters."
• "Avoid the Lettings Department. They are so desperate to steal business from other more reputable lettings agents that they identify new properties coming on the market, discover the name and address of the landlord through the Land Registry and then turn up at the landlord's private home to canvass for business."
• "These dreadful agents, didn't show up for arranged viewings, then I lost a property on the day of exchange to another Chase Buchanan client who was being looked after by another negotiator in the same office."
• "The team are unprofessional, didn't call me back when I rang in and when I called back, no record of me could be found!"
• "It was all very unprofessional, and could have been avoided if the Lettings Team reviewed their emails or communicated at all."

Efficiency and Responsiveness

Pros:

• "If we encounter a problem then it gets fixed quickly and we get access to senior management as and when required."
• "Pippa's proactive attitude ensured our needs were promptly and efficiently met."
• "Joel has made us feel comfortable and stress free during the process of securing a rental property in this tough market."
• "Not only we got an excellent reliable buyer, achieved a full asking price for our house, but also we received great advise on the sale and purchase as well."
• "Scott and the Lettings team were calm, professional and most of all provided reassuring guidance throughout the process."
• "The best experience with letting services I've ever had! Very professional, huge experience of the local market."
• "Everything from viewing to referencing was done quickly and efficiently and queries handled immediately."

Cons:

• "After sending the deposit to the landlord, who initially accepted our first offer, they rented the house to someone else."
• "Additionally after moving out we received phone calls stating that our flat has been rented out, not sold, and for a higher rental rate and they wanted to know how the utilities, tv antenna and bins work for the new tenants."
• "Making sure that the so called 'pro cleaning of carpets' actually cleans the carpets."

Professionalism and Market Knowledge

Pros:

• "Joel’s knowledge of the area and high manner of professionalism makes him a well trusted agent I can refer my closest friends and family to."
• "Working with Joel was a very happy accident, and I can't recommend him highly enough."
• "Scott Messeder is absolutely amazing as my estate agent."
• "Massive thanks to Sophie who was brilliant throughout our recent sale/purchase."
• "Gareth Vaughan is courteous and helpful letting agents."
• "Pippa was very helpful, responsive and experienced."
• "Sophie Goodlace in the St Margarets sales office is exactly who you want handling your house sale."

Cons:

• "I viewed a property with Chase Buchanan when looking to buy. I indicated on the viewing that I would be interested in the property at a particular level and was discouraged."