Brown and Merry Estate Agents Leighton Buzzard Reviews Summary

Customer Service

Pros:

• "They were super friendly, very efficient and arranged a viewing very quickly."
• "Excellent service from Reece at brown and merry!"
• "Very serious and excellent customer service."
• "Sarah has been so helpful and there when we needed her every step of the way."
• "Jade has been excellent. She was professional throughout."
• "Today I had the pleasure of meeting Tayla from Brown and Merry - very communicative and professional agent."
• "He is proactive, friendly and easy to deal with."

Cons:

• "Brown and Merry will say almost anything to get you to take a property."
• "We would never use again or recommend them, save yourself the grief and choose another agent."
• "Like rot through a tree trunk there is a seam of flippant, nonchalant and surly characteristics present."
• "I felt like I needed to chase the agent a lot."
• "Not good at returning calls, unpunctual on viewings, not always thorough and poor at keeping in touch."
• "Terrible customer service, minimal contact, I had to call to get viewing feedback."
• "Avoid if possible!!"

Professionalism

Pros:

• "Tanya was wonderful! She genuinely cares about finding you the perfect home."
• "She made the whole process incredibly easy and straight forward."
• "These were our 2nd estate agent and what a difference having an experienced and professional team makes."
• "Well done B&M for employing Tayla in such a customer focussed role."
• "Tanya from Brown and Merry Estate agents is by far the best estate agent I have ever had the pleasure of dealing with."
• "His accommodating nature made the whole house hunting journey a pleasurable experience.....cannot recommend highly enough!"
• "Mathew was extremely helpful and considerate."

Cons:

• "If ever Fawlty Towers were based in an Estate Agency, Brown and Merry, Leighton Buzzard would be the perfect fit."
• "Viewings for the house were clearly just people who were viewing others in the same area."
• "Would have scored lower if possible, service is great up until they have your money and then you’re bottom of their priority list."
• "This was confounded by another estate Agent phoning and telling me it’s possibly the worst listing they have ever seen on RightMove!!!"
• "Avoid at all costs, that goes for Taylors and Connells as well as they are all part of the Connells Group."
• "I call brown and merry 2 months later and everyone is just ignoring my phone calls and messages to enquire if it's possible to recall the £350 that debited my account because of the circumstances (reasonable enough), but hit a brick wall."
• "What a shame that the team promised so much but failed to deliver - no feedback on viewings."

Communication

Pros:

• "To know I could pick up the phone at anytime and be reassured by her warm friendly manner was invaluable."
• "He responds quickly to inquiries and problems."
• "I spoke with Tayla from brown and merry today... I found tayla to be very kind, cheerful, courteous and helpful."
• "The team were always very professional, friendly, and quick to attend to queries and concerns, keeping us at ease."
• "Both Alex & Sarah have been really friendly so it's just all felt really easy working with them."
• "Ellie keep me updated throughout...which made the process much less stressful.."
• "In our interactions with Alex, we found him extremely honest, transparent and clear in his communication."

Cons:

• "We were not contacted for six weeks {then only for a viewing} although during this time a manager put his business card through our door that read 'demand is high in this area please call us now'."
• "Personally I wouldn’t be using them even if they gave the highest value for our property out of the 5 agencies we had visit."
• "When we did accept an offer they then no longer spoke to us."
• "I’d say, if you value your rental deposit, STAY AWAY!"
• "Why lying and not just said they accepted someone else's offer?"
• "Incompetent staff."
• "They would not return calls to our solicitor or the people dealing with our purchase."