Abbey Property - Estate And Letting Agents Luton Reviews Summary

Customer Service

Pros:

• "I had a wonderful experience. Melissa was quite patient and friendly."
• "Melissa has been amazing in helping me sort out a rental property."
• "The agent assigned to me, Melissa really helped me and my partner find a nice, welcoming house."
• "Thank you so much. I liked especially your communication skills. You were always there when I needed an explanation."

Cons:

• "Exercise caution before engaging with this UK agency – it's the worst I've encountered."
• "Very bad, they ask you to fill out a platform with your documents but they don't help you with anything."
• "This company is appalling. From the first instance I received horrible service."
• "Very unprofessional people. Spoke with a lady to book a viewing for 11am...after ringing and explaining my situation to Nahil he assured me he would be able to fit me in after all and made sure I was completely comfortable before rearranging another viewing. The customer service was excellent in regards to helping me and talking me through details."

Agent Specific - Melissa

Pros:

• "Melissa was of great help. She really took her time to understand what I want and was very patient."
• "Melissa has been absolutely wonderful in helping us find a perfect rental property."
• "Melissa was really quick and very helpful. She was able to secure a viewing time that was convenient for me."
• "I viewed a property and was showed around by Melissa. She was very professional and provided good information relating to the property."

Cons:

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Agent Specific - Naeem

Pros:

• "I am just so happy to give feedback on Mr. Naeem of Abbey Property. He is such a good man with a special personality."
• "Naeem from Abbey Property Luton has taken over management of my property recently and it has been a really positive experience."
• "Thank you so much. I liked especially your communication skills. You were always there when I needed an explanation. You made my journey to find a home easier. Keep up the good work Naeem: Abbey Property Luton"
• "I have had a positive experience with Abbey Property. The communication was good and clear consistently with this service."

Cons:

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