UK Car Sales Reviews Summary

Customer Service

Pros:

• "In My honest opinion Lawrence was great, he didn't push the sale the car spoke for itself."
• "Really comfortable and relaxed going there, I was very anxious and Jack the sales guy was very helpful and didn’t pester me."
• "I found the staff to be very helpful and knowledgeable about the cars in their showroom."
• "The staff were really friendly, helpful and attentive and even suggested other cars for me to test drive."
• "Jack and Laurence were friendly, polite and attentive. No hard sell!"
• "I initially spoke to Jack about the Mazda 6 I was interested in & he was really helpful."
• "Jack was very helpful and professional and I absolutely love my new car."

Cons:

• "AVOID! AVOID! AVOID! I COMPLETELY AGREE WITH PREVIOUS COMPLAINTS, LAWRENCE IS A LIER ! HE WILL NEVER CALL YOU BACK WHEN YOU TRYING TO CONTACT HIM SIMPLY DOESN'T CARE!"
• "Absolutely disgusting after sales service, trying to fob my son off after selling him a car that has more lights on the dash now after 2 weeks of having it than a Christmas tree."
• "Be careful with the owner Lawrence. Nice as pie until the money is in the bank then didn't want to know when we had a problem."
• "I sent email after email to uk car sales with zero response."
• "Customer service whilst I was returning the vehicle was appalling!"
• "Felt as if they weren’t interested in what I had to say just wanted me out of their hair."
• "I was told very rudely that customers couldn't test drive everything."

Vehicle Quality

Pros:

• "Easiest car I've ever bought & by far the nicest, cleanest and blemish free for its age."
• "The vehicle itself was well presented and and even though I'm clocking up the miles, the car I purchased continues to be incredibly reliable."
• "The vehicle was exactly as described online."
• "Bought a Ford Fiesta recently from these guys and I honestly can’t say anything bad, even though the car has done over 100k miles it’s like a brand new car and drives fantastic."
• "Admittedly it had a problem with the starter motor and flywheel but it was replaced straight away and they also put a new clutch in while they were at it."
• "Also after sales care is very good as car developed a leak in boot during a period of heavy rain & they sorted out replacement seals straight away."
• "It was by far the best deal with low mileage and pristine bodywork."

Cons:

• "Now facing a £1000 bill just to put the car safely back on the road."
• "Do not buy from here bought a car, first the horn didn't work and they did fix straight away in fairness with no fuss. Then as it didn't come with a service I decided to put it through a full service the garage found there was massive oil fault."
• "AVOID AT ALL COSTS, sold me a car full of rust and holes and blamed it on age of car."
• "Got some issues with this car engine is really noisy hand brake keeps failing car has rolled a few times now into posts damaged front end."
• "Illegal NSF tyre, missing boot/cargo mat, only one intelligent key, no service history whatsoever, and no SD card to operate the Sat Nav."
• "All four tyres were below legal limit. Faulty turbo. No MOT!!"
• "After buying a car from this place I broke down 3 times with a new born baby, traffic stuck behind me, clutch on way out, and now the indicators have packed in after only 2 months, shocking!"

Sales Experience

Pros:

• "Nice relaxed environment, no hard sales. Cars presented nicely."
• "Absolutely fantastic, extremely nice staff - especially Jack."
• "Highly recommended this garage for anyone looking to buy a quality used car."
• "If you are looking for fair prices, well presented vehicles as described, no nonsense and a friendly face, give them a go."
• "No pushy sales men, free to browse at your leisure, with a great selection of cars to choose from."
• "Jack and the team at UK Car Sales were an absolute pleasure to deal with."
• "Always happy to help you with any problems or query."

Cons:

• "Do not buy a car from these!! Utter disgrace of a company I bought a 59 plate Ford Fiesta from here in February this year and it’s been absolutely terrible since I’ve had it."
• "Really unhappy with the purchase and service received at UK Car Sales."
• "Do NOT recommend. Told a deposit was refundable (no caveats stated!) and when the finance company declined to finance a vehicle at this garage due to bad reviews, they refused to refund."
• "Moral of the story is they are a terrible garage which sell faulty cars and refuse to fix them."
• "Waste of time and the Internet ad was A COMPLETE LIE and completely stubborn."
• "I'll never buy again from them and would recommend that nobody else does."
• "Stay well clear of this garage!!"