Morrisons Reviews Summary

Customer Service

Pros:

• "Polite staff as always willing to help if you get lost like I do."
• "Staff were very friendly."
• "The staff are well informed, friendly and close to hand if needed."
• "Helpful friendly staff."
• "The staff are very friendly and helpful."
• "Visited for milk and few things. Impressed by the cheerfulness of the staff."
• "The Staff are always willing to help and are very friendly."

Cons:

• "Smack bang in the centre of the town you expect nice, friendly and personalised service. Instead, you are left with staff that appear to be past their sell-by-date and are beyond the pale when it comes to basic politeness."
• "Store manager was chatting away and not ready to help."
• "The butcher arrogantly refuses to cut the pork into smaller pieces. He said if he cuts the meat the price will be higher."
• "Some of the staff need a few lessons on creating a great customer shopping trip, or making moments matter."
• "Your staff member had the worst attitude I have ever witnessed."
• "Staff are an absolute joke here, asking a 25 year old with a large beard for I.D when buying energy drinks."
• "Shame on you Morrisons for employing such rude staff."

Parking

Pros:

• "An easy accessible supermarket with a good size carpark, cash machines on hand and a great range of produce instore."
• "Nice store plenty of parking and the cafe was clean well laid out."
• "Plenty of parking space."
• "Parking: ample space available for two hours max."

Cons:

• "Car park confusing, seems you have to get a ticket but no working machines."
• "You have to pay for parking which is very annoying."
• "Now its paid parking which is fine, but most of the time the pay and display machines are out of order... you have to search the car park for a smaller trolley, not enough staff, large queues, even when they call for extra staff no one comes!!!!"
• "Love our Morrison's, very friendly, but got no time for the one in Bolton giving a disabled person who clearly had blue badge on view a £80 parking fine."
• "We went over the 3 hours by 13 minutes, and we have had to pay a £85 parking fine!"
• "Don't know why they insist on payment for the car park even if you do get it back. No different on Sundays. They need to wise up as I know this is the reason many people go elsewhere."
• "Pick and collect not signed in the car park at all, it was hidden behind breast cancer screening hut."

Store Layout & Accessibility

Pros:

• "Great choice great cafe freshly cooked good fish and chips so nice be careful buying beer morrison's greedy same beers cheaper at asda look before you buy but it's a clean store with good helpful staff."
• "All the items are neatly stacked and are rightly named and branched."
• "Nice big store with lots of parking and easy access."
• "Very spacious mall."

Cons:

• "Better than the last time we were there, refurb a lot better only one thing that was worse is there are no gaps half way down the aisles therefore making sure that you walk all the way around, if anyone has mobility problems it's not too good."
• "I visited this store on a Sunday afternoon in a large commercial van and found access to be unfriendly for larger vehicles."
• "Open pallets on the shop floor makes the place look untidy."
• "Although its quite a large store it does feel very packed in and the Isles aren't very big."
• "This Morrisons is OK. It's not anyway near as good as the one on festival Park. The Isles are not very wide and things are hard to find (including small trolleys)."
• "Again there are no medium salad bar boxes this is a regular occurrence."
• "Only 1 till open at 5.30pm and they shut that till just after I went through so only self checkout available."

Product Availability & Pricing

Pros:

• "There is a friendly butchers, helpful pharmacy and good produce throughout."
• "It's a store with good choice of gluten free items."
• "Good selection of fresh veg and general grocery."
• "Always find my bill is less than at other main line supermarkets and there is always a wide selection of products to choose from."
• "Offers and bargains alway there to keep costs down."
• "Good choice of fresh fruit and vegetables."
• "Friendly staff, great variety of products, excellent prices."

Cons:

• "Availability is poor."
• "Pretty poor store, half of products not priced marked."
• "I find the Morrisons stores to be more expensive than other stores."
• "Getting a bit fed up of fruit and veg going 'off' too quickly."
• "Morrisons is Morrisons anywhere you visit. The only niggle I have with them is the dropping of product lines that you like to purchase that are suddenly no longer available."
• "Customer service poor, I picked up a make up pallet that said it was £3 on the ticket but when I got it to the till it was scanning at £8."
• "always very clean Isles not cluttered wich makes for an easy relaxing shop all products are well presented and prices are clearly marked."

Cafe & Food Services

Pros:

• "Was able to shop freely pay and go in minutes, which was exactly what i needed today."
• "I went into the pharmacy dept as my 4yr old grandson was complaining of stomach ache... A young lady there came to help and gave us a blue roll and got sonny a bottle of water."
• "With the current eat out to help out scheme, Morrisons have some of the best value for money food within their cafe."
• "The cafe seem to have got it right with a pleasant atmosphere, helpful staff low prices and quality fare."
• "They have a cafe that serves a beautiful apple pie and a decent coffee."
• "Lovely cafe facilities with tasty, well prepared and presented food."
• "The price of the breakfast was very reasonable."

Cons:

• "Visited the cafe this week and reason it was 2 stars was the cafe area was freezing."
• "Went to the cafe here on a lunch break and ordered a vegetarian breakfast... The biggest disappointment was the lack of vegetarian sausages and only being informed about it when the food arrived."
• "The food is nice but overpriced and make sure you plan to do anything else after cause it will be dark once you've finished eating."
• "The cafe omg slow is not the word went for a meal with the misses after doing a bit of shopping spent 30 mins waiting for the food."
• "Ordered meals from the cafe and although came quickly quality not brilliant."
• "Definitely more staff needed in the cafe, the trays were not clean and there were no knives/teaspoons available."
• "Sunday 17th April I met my friends from Coventry at Morrisons for breakfast and getting clean cups and saucers for our coffee's was impossible I went through lots of crockery looking for clean ones it was nearly impossible, I complained to the cafe person and they explained that Morrisons policy was to soak the tableware in bleach overnight and then to wash in the machine the next day so the crockery should be very clean."

General Store Experience

Pros:

• "Morrisons is certainly one of the shops that's very popular."
• "Due to covid and self isolating I've used click and collect it worked well."
• "Nice clean bright place to shop."
• "I like this morrisons, plenty of parking."
• "Haven't been to this Morrison's store since the start of the pandemic, but went today and felt I was in a safer environment than other stores."
• "Morrisons, Newcastle, offers a huge range of good quality products at competitive prices."
• "This is by fast the best supermarket store that I have visited in Stoke on trent."