The Snowy Owl Reviews Summary

Food Quality

Pros:

• "The food was delightful and beautifully arranged."
• "If you love a creme brulee like me, you will not be disappointed if you get one from here 🤤."
• "Both meals were outstanding."
• "The food was excellent, especially the pie of the day which was beef and vennison - everyone cleared their plates!"
• "Food was delicious (so good that even after I was full I had plenty leftover but didn't want to waste it, so I asked if they could pop it in a takeaway box which they were happy to do so)."
• "The food itself was amazing. Absolutely delicious to the last morsel."
• "We had a beautiful Sunday lunch, the food was amazing, the best dinner i have ever had!!"

Cons:

• "I had the pork belly for my main. Which was like trying to cut leather and I ended up with cramp in my hand trying to cut it."
• "Food very small portions, £17.50 for smallest piece of chicken ever seen."
• "The food we had was below average steak came out well done asked for it medium rare and the peppercorn sauce was so strong I couldn’t eat it!"
• "The ‘Super food’ greens and grains salad was a whole load of iceberg lettuce and not much else."
• "The meal was barely warm."
• "Food was over cooked, dry and pizza garlic bread was burned."
• "The roast potatoes were old, chewy, and I suspect reheated."

Service

Pros:

• "We had the pleasure of Sarah being our waitress, such professional and cheery manner, felt so welcome."
• "Service was excellent from all."
• "Friendly and efficient staff. Very welcoming."
• "We were served by Katie who was an absolute pleasure."
• "Customer service was fantastic."
• "The staff were extremely attentive and charming."
• "From arriving the staff were friendly and attentive."

Cons:

• "The service was slow. Waited at least half an hour for soup, which wasn't even lukewarm."
• "The young waiter was lovely but clueless about drinks available."
• "Service is terribly slow."
• "Waitress had no knowledge of intolerances and didn’t even looked bothered!"
• "The service was slow and we were in the restaurant for an hour and a half."
• "However the service was terrible."
• "The service was really slow."

Atmosphere

Pros:

• "The atmosphere is warm and friendly, easy and convenient parking."
• "The atmosphere was great and the roaring fire on an autumnal evening is comforting."
• "Highly recommend a visit. Lovely food, lovely staff and lovely atmosphere 👍😁"
• "The venue had a lovely rustic feel."
• "The atmosphere in the pub was cosy, warm and friendly."
• "Cosy atmosphere which is perfect after walking around all day."
• "Lovely atmosphere, tables set apart so not feeling cramped or packed in."

Cons:

• "There was no atmosphere and no music playing, 2 weeks till Christmas!"
• "Our 1st problem was the place was very cold! So cold that I sat with my coat on!!!"
• "We were then put in a cold empty part of the restaurant next to an electric heater."
• "Disappointed the heating was terrible. Had to sit with coats on to eat dinner and I was shivering."
• "Very poor side garnish looked like it had been sat in the kitchen all day."
• "Spoilt by having to listen to dogs barking."
• "The service was poor and the food is overpriced for the quality."