Animal Trust Vets CIC - Dewsbury Reviews Summary

Location and Facilities

Pros:

• "Great location & easy to find, head into the retail park and it's just off the mini roundabout next to KFC & the Sue Ryder charity shop."
• "Ample parking with dedicated disabled bays and easy access into the surgery (including wheelchair access)."
• "Inside there's a large air conditioned reception area with lots of seating plus toilet facilities."
• "It is spotlessly clean and as a rule they run very much on time so make sure you're not late for your appointment!"

Cons:

• "I had to wait months to get my dogs a dental appt, kept getting cancelled because the machinery kept breaking down."
• "We had to wait an hour on the parking lot just to be lectured by the vets about Covid-19 and that it was not an emergency!"
• "I was told they had the vaccination, only to find out they didn't have it in stock."
• "The waiting time is ridiculous in this heat as well. No updates just sat outside in/out of your car waiting."

Staff and Veterinarians

Pros:

• "Nina is very kind, experienced, knowledgeable, attentive, caring, friendly and she is confident around my 40-kilo German Shepherd."
• "The reception staff are always welcoming and happy to help."
• "The vet we recently saw was fantastic. Carried out such a thorough examination."
• "Having seen Nina a number of times recently I can confidently say that I have 100% confidence in her."

Cons:

• "The only thing I wasn’t very happy with at first was them having a different vet each time we went."
• "The vet was rough with my pet causing her to become very upset, also the vet did not offer or advise any pain relief."
• "A more unhelpful and ignorant vet I have yet to meet. She spoke over both my wife and myself."
• "The vet who saw us was incredibly sweet with us and made the situation as comfortable as possible."

Pricing and Transparency

Pros:

• "Animal Trust Vets don’t have any hidden fees; they don’t try to upsell you anything unnecessary, and their prices are clearly explained on their website."
• "Best vets we've ever used. Not for profit, so fair prices, good care and your money goes back into the service they provide."
• "I was extremely impressed with the procedure (tooth extractions) and after care of my Border Collie, Max."
• "Thank you for all you did for Tobi we sadly had to say goodbye on Saturday which was heartbreaking but from receptionist to vet you were so caring didn't rush us gave us the time we needed with our boy,x"

Cons:

• "They charge double or even more than any other vets. So, if it's a non-profit company, then it should be cheaper, not more expensive."
• "We were charged £500 in total f I asked for a breakdown and was given one then asked to speak to someone re our bill no one came so we left feeling really bad about the bill and the attitude of the vtes like they don't care."
• "They don’t have the vaccination, only to find out they didn't have it in stock."
• "This veterinary experience at Animal Trust Dewsbury left much to be desired. I arrived to pick up my dog's medication, expecting it to be around £29 as usual. However, they provided a different, more expensive brand due to stock issues, insisting on a £42 charge."