Calder Vets in Dewsbury Reviews Summary

Customer Service

Pros:

• "Everyone I spoke to was so nice, and the receptionists are especially lovely!!"
• "The staff worked hard to save him and let us stay with him until we said goodbye and sorted out our finances to pay for his cremation."
• "Everyone at Calder Vets in Dewsbury was absolutely brilliant."
• "The staff are friendly and professional."
• "The staff are brilliant as well, from the ladies on reception to the vets and nurses."
• "Very friendly staff who there for all our worries and concerns."
• "All the staff are so helpful, friendly, polite, compassionate and caring."

Cons:

• "Unbelievable! The reception seems to not have the capability to communicate with the vets and also it's customers!"
• "Receptionist are not very customer friendly, Specially when u call them on phone (at Dewsbury branch) it doesn’t cost YOU anything to be polite & friendly."
• "Teegan was very rude on the phone."
• "But the receptionists are rude and unprofessional."
• "A member of the reception team was consistently unhelpful and rude."
• "Receptionist is up her own arse!!! Not friendly at all."
• "Extremely disappointed with the insensitive behaviour and attitude this evening (20th August 2023) of the Vet on call."

Cost and Billing

Pros:

• "Some people say they are a little expensive, and they may be for some people that is why they have a different practice in Dewsbury where it’s not as expensive."
• "If you want the best you have to pay for it."
• "The prices are good, they never rip you off, the prices are so acceptable."

Cons:

• "Was quoted £250 got there and it jumped up to £700!"
• "The cost was almost 50% higher than their top initial quote cost estimate."
• "Took our dear pet to be put to sleep and was charged £208!!!!"
• "They are charging me an additional £54 for an emergency appointment, really?"
• "Tried to charge my partner £189 for her rabbit's ashes to bring home... well Calder vets I'll be warning others also!!!!!!!"
• "Quoted £2000 to £2300 to do an operation on my dog, now they are saying the bill is £3300, SHOCKING."
• "Absolutely disgusted with the Morale and ethics of this practice an absolutely disgraceful quote, for removing grass seeds from a dog, was quoted 2k here and had the same procedure done for less then quarter of the price."

Quality of Care

Pros:

• "Your pet is always treated with kindness, and i trust their advice completely."
• "They are all specialists in their fields with specialist equipment."
• "The vet was very pleasant and spent quite some time assessing him and asking lots of questions, allowing me time to answer them."
• "We were telephoned every morning and given a report on her progress."
• "The veterinary care given was second to none."
• "Vet Joachim successfully performed surgery and now my dog is walking again."
• "The surgery was impeccable, with barely a mark on them, as soon as we got them home they were playing and eating like nothing had happened."

Cons:

• "Sadly, after all this time I think I will be looking for another vet very soon."
• "The strong pain meds injection made my dog much much worse and of course that prevent him from eating."
• "We have recently spent 10 weeks back and forth to this practice with our dog... I felt coerced into having the dental surgery... if we had never had the procedure she would still be with us now."
• "Extremely strong pain relief given when not required."
• "Been using this branch for the last 10 years never had a problem until recently... clearly he has no idea what to do won't be letting any of my animals go here again!"
• "Took my four year old dog in to the Dewsbury branch, they totally misdiagnosed her, took her back two days later and they killed her on the operating table under a routine operation."
• "I took a feral cat in who was badly injured. The practice has very little compassion and care for animals."

Communication and Professionalism

Pros:

• "They are always welcoming and friendly, they listen to you and look at all the places needed wherever the issue is."
• "Phil the vet was friendly, listened to the problems we were having and explained in simple terms, what was wrong with our cat."
• "Very impressed by the service and care we have received."
• "We would definitely recommend them."
• "The Team at Dewsbury are so kind, supportive and professional."
• "Every call I made (sometimes several) was met with a friendly voice at the end of the phone ready to put my mind at ease."
• "The vet was wonderful with our dog and a Receptionist took the time to get some paper and pens for my 5 year old boy."

Cons:

• "I will be seeking an alternative veterinary surgery who have a more professional and friendly emergency care team."
• "The absolute worst service I've ever received. I wouldn't recommend at all."
• "Awful service. Messed up with the insurance and lost all of my completed paperwork three times."
• "They had zero interest in helping an animal in need, and that mirrors my experience with them when the practice I used to take my pets to was sold to the chain."
• "The vet clearly didn't care for my dog but wanted to make the most money possible in the shortest time frame."
• "So I bought an injured cat which was run over by a van... but when I rang in to see how the cat is doing they said they can't disclose any information."
• "You seldom see the same vet more than twice and it truly has turned into a money first operation."

Facilities and Accessibility

Pros:

• "The waiting room is large and clean, with separated areas for dogs and cats."
• "Facilities are clean, organised and the vets have clearly responded well to the current PPE and hygiene guidelines."
• "The Veterinary nurses greet you and very good at explaining re Covid 19 necessary procedure on entry eg hand sanitising they ensure you are seated using social distancing measures You feel safe and protected."

Cons:

• "My local branch is small and I often have to drive to Dewsbury if the appointment required is urgent."
• "They don't have any accessibility to hard of hearing people and they will make you feel guilty about using their service."
• "Absolute shambolic performance from the Dewsbury branch this morning for an Emergency case for my German Shepherd."