Cassidy Medical Centre Reviews Summary

Patient Care & Staff Professionalism

Pros:

• "My daughter loves this GP and she always has a great experience."
• "Particular mention to Omar and Jameel who always answered my calls politely and patiently and did everything possible to help."
• "The nurse was kind, caring and most importantly so professional."
• "Booking the appointment was straightforward and reception staff are friendly."

Cons:

• "A young doctor extremely rude and arrogant."
• "The receptionist wasn't trying to understand my situation, and I couldn't explain myself, I had a problem with my voice."
• "You do not get contacted following test results, even if these are abnormal."

Appointment Accessibility & System Efficiency

Pros:

• "Only positive things to say for the Cassidy Medical Centre who fast-tracked my registration."

Cons:

• "It is impossible to book an appointment and the app usually says most services currently unavailable due to demand."
• "Since covid is over using that excuse is not acceptable anymore."

Medication & Treatment Management

Pros:

• "Finally, the doctor called me and prescribed me the med."
• "Every single member of staff is friendly and ready to help."

Cons:

• "They lost/erased my medical records, abruptly changed without my consent."

Doctor-Patient Interaction

Pros:

• "I recommend him for the service. I didn't pain at all when the blood test and he made me feel calm and comfortable."
• "He called me today completely out of the blue and spent more than 20 minutes sharing his medical acumen."

Cons:

• "Dr. Mansoor prescribed him with antipsychotics when he didn't know his diagnosis, and he definitely wasn't psychotic."

Overall Experience

Pros:

• "This is a very professional and friendly GP practice."
• "Thank you for making it as ‘pleasant’ an experience as can be!"

Cons:

• "I am so shocked by the level of neglect with this practice - they should be reported for malpractice."
• "I honestly think the practice is verging on negligence."

Efficiency in Services

Pros:

• "Dr. Joy offered a great service and helped to ensure I got my tests done in good time."
• "Since I switched to here I can actually get appointments to see a doctor and they are so professional and helpful."

Cons:

• "I have been trying to meet a GP but they don't take requests for face to face appointments over call."

Staff Professionalism and Attitude

Pros:

• "Today Arun got it in one and the whole process was completely fine even though I hate needles."
• "There's a receptionist man which I forget to always get his name but everytime I speak to him on the phone he is very kind and very approachable."

Cons:

• "Between aggressive nurses and the practice losing all of my medical records I can't discourage going to this practice enough."

Communication and Follow-Up

Pros:

• "If I submit my request before 3pm they always call back and process the request on the day, very much appreciated."

Cons:

• "I've called at least once a month to chase them and have received zero help."

Patient Care and Comfort

Pros:

• "They also had a female staff member present to make me feel at ease."

Cons:

• "She yanked my stitches out very aggressively and ignored the multiple times I expressed that it was very painful."

Respect for Patient's Time

Pros:

• "Waiting times are also good, never been delayed or anything."

Cons:

• "They cancelled my appointment without notice."
• "The wait is forever, whether it’s on the phone or for an appointment."

Technical & Administrative Handling

Pros:

• "I’ve had nothing but positive experiences with the admin team who manage referrals."

Cons:

• "I have had so many admin errors from Cassidy Centre, it's astounding."
• "Their online system is rarely updated and doesn't reflect actual availability."