Address: Acklam Rd, Middlesbrough, TS5 4EB, United Kingdom
Phone: +441642825793
Rating: 4.4
based on 141 reviews.
Veterinary Care Quality
Pros:
"My dog Ava was very sick with pyometra the vets and staff at pdsa middlesbrough were amazing."
"Absolutely amazing ppl particularly the vet Ted he has such a great heart for the animals."
"Caring vets shame about some of reception staff."
"The care the staff gave to our late beautiful dog Jill was so professional and sympathetic."
"Awesome place lovely vets I am very grateful to them for their ongoing care with my dog and his poorly leg."
"The staff and vets are flawless. We had to make the horrible decision to put our cat to sleep because of his health."
"David Hutchinson, was amazing with my rabbit, Rosie she had an abscess on her tooth."
"Great treatment and staff were great with our dog."
Cons:
"Not a very good place, Don't seem interested in sorting issues out with a dog when its registered as free pet."
"If you can afford to take your pet to a private vet please do so has if not paying do not have any interest."
"Attitude From the vet was disgusting. Soon as my dog walked in the room she said my dog is aggressive."
"The pdsa is a fantastic help and I appreciate it greatly but there vets are terrible with customers."
"The vets did not listen to my Mam when she said our dog had swelling in the stomach and was in pain."
"Possibly worst vets ever! I had a dog who due to their neglect died four days later and she could of been saved."
"They told me to come to collect my dogs medicine then they would nd give me it when I got there."
"Withdrew treatment from my old dog as they decided it was not cost effective to give him his medication."
Customer Service Experience
Pros:
"Helpful staff. Priced to help lower waged customers."
"Staff are very rude and uncooperative but the vets seem to be ok."
"The lady on reception was very good and quickly sorted out the relevant paperwork."
"I realise with covid there's precautions but it seemed professionally unorganised."
"Very caring and considerate when our beloved dog passed away on the way to the hospital."
"Great service for people with pets who have little money."
"We brought our dog here a couple of weeks ago, who sadly had to be put to sleep. The staff here are friendly and professional."
"Excellent customer service phoned on a Sunday for an emergency appointment the vet was about to leave but kindly waited for our arrival."
Cons:
"Absolutely frustrating that everything has to be done electronically over email or setting up an account."
"The phone lines are a nightmare sometimes to get through but you do eventually get through."
"Shame I can’t give a zero star rating. My dog had a severe infection I rang and was told to get previous notes sent over."
"The service I received was not great. The price charged was totally over the top."
"My Partner took his little dog in because he was having trouble with his eye. The vets were notified of the problem yesterday afternoon and they promised to call back, They didn't."
"Waited for ages just to get through to book an appointment in for my grandads dog. Finally got through and they hung up straight away."
"take to long to answer the phone and there is a doctor there who dos not understand the word no."
"Tried for 2 days now to make an appointment left on hold for more than half an hour with still no answer."
Accessibility and Technology Use
Pros:
"It is super easy to register online especially if you go and look on the site for what information you'll need."
"This vet is great. I don’t always have the money I need on me to pay for the constant medication for my dog."
"Given the current social distancing rules this surgery is doing marvelous at taking care of our pets!"
"Had excellent service over the past few days, very helpful reception team."
Cons:
"We were trying to register our cats. Whilst it might be easy for people who can scan and upload, I've no idea."
"Bit tricky registering as you were sent links via text. One to upload pictures of pets injury and one to register and upload documents."
"The phone system is bad when it's busy. The call is answered by an automated system."
"after being on the phone 20 minutes someone picked the phone up and then turned me off still could not get through after a second call."