Paragon Veterinary Referrals Reviews Summary

Quality of Care

Pros:

• "Our little dog has received the best possible care over the last 18 months."
• "Cannot thank the team at Paragon enough. Our baby Luna was extremely sick for 3 weeks and the local vet was unsure what was causing it."
• "Every step of the process has been explained thoroughly and any questions we had were patiently attended to."
• "The whole team were thorough, professional and compassionate."
• "Our dog had 2 cataracts removed and can now see again, which is WONDERFUL."
• "The level of care Clark received from the team at Paragon Veterinary Referrals was outstanding."
• "She was seen by an experienced, skilled veterinary surgeon, who assessed her thoroughly and holistically."
• "Superb vet, kept us informed through the whole process."

Cons:

• "Avoid! Avoid! Avoid! Just money grabbers! Even charged almost three times more for things that are available from Amazon!"
• "We lost our most special boy in the care of paragon who I believe are largely responsible for his death due to over medicating our brachycephalic dog."
• "From the second we walked in there were issues. The receptionist team forgetting to tell the vet we arrived."
• "Did not have a great experience with Paragon. The very expensive procedure of my dogs elbow dysplasia didn't work."
• "They don't care about animals all they care about is money. My dog had spinal surgery in September not once have they asked how he is."
• "Paid 6k to find out my pet was dying of cancer and boas surgery was never needed."
• "Avoid at all costs. Before the consultation, I asked how much we would have to pay. In an email I was told that I would only have to pay my insurance excess."
• "Awful place no compassion money is all they bother about!!.. Had me walking my dog round for 2 hours before vet finally saw us."

Staff Professionalism and Compassion

Pros:

• "Special thanks to James who has been amazing. I can’t thank Paragon enough."
• "The staff, service and facilities were amazing - they even have a waiting area specifically for cats and their owners."
• "From the reception staff up to the veterinary team, they are all dedicated to the animals."
• "Special thanks to Dan who on certain days, I’ve spoken to more than my husband!"
• "They have really looked after my dog raven. They have kept me informed by phone to his well being during his operation and subsequent stay."
• "Highly recommend if you unfortunately have a poorly pet."
• "I felt that my dog was in skilled and caring hands."
• "We are so lucky to have a facility, like Paragon, within West Yorkshire."

Cons:

• "Following an appointment, I found the vet very cold, clinical and unapproachable and wouldn’t answer any questions I had!"
• "They have shown no compassion at all throughout the awful experience only chasing a tiny remaining balance 2 days after his death."
• "The vet himself had next to no voice, and rather then give us the option to see him or offer us a different appointment, we was not even told."
• "After asking if we could have a nurse hold my pup during the examination as I was visibly upset with him been in pain, we were ignored."
• "You could barely understand him, our questions didn't get answered just spoke about in a round about way and could tell he didn't want to be answering them."
• "After been in touch with the complaints department and having her send me an email agreeing with most of our issues they still feel the practice did what is expected of them."
• "They weren’t acting in my pets’s best interests."
• "No stars given. I was lied to about getting pre authorisation from my insurer when I kept asking."

Facilities and Environment

Pros:

• "The waiting area is clean and comfortable with refreshments available."
• "The building itself was fantastic, very clean, perfectly located & full of knowledgeable, sympathetic & well trained professionals."
• "This facility is fantastic. The cleanliness is unbelievably spotless, 100% better than our local NHS hospital."
• "First of all - easy location to get to. Staff are friendly and professional and make the whole process from referral to insurance claim easy."
• "The premises are easy to find, there is good parking and the building is very clean."
• "Fantastic, super clean facility with separate waiting areas for dogs and cats, really appreciated that thoughtfulness."
• "The environment was clean and roomy allowing space to keep dogs appear if needed and a separate cat area."
• "Wow. This is the animal version of BUPA but better. They have all the equipment for whatever is needed for your pet."

Cons:

• "Still in the process of being fully kitted out (cosmetic stuff, but it did only open yesterday) but staff are friendly enough and it is clean."
• "Great vet but when I collected My dog after a 2night stay she had poo on her legs and stunk of urine."
• "Awful place no compassion money is all they bother about!!.. Had me walking my dog round for 2 hours before vet finally saw us."
• "Had our dog at the practice last year due to having seizures, told the vets how stressed our dog got due to separation anxiety."
• "We were initially referred to the practice following a traumatic event whereby my doggy had an eye removed. For the past two and half years he has been under the care of two specialists and has had further surgery on his remaining eye."
• "Take Max, our Border Terrier to the Eye Specialist, Simon. He moved here from Mirfield, closer to home. Been under his care for a few years with Max. Place very clean. Staff very friendly and helpful."
• "Brand new state of the art building with the same values and expertise and care, I have experienced from the Veterinary team over many years at the Calder Vets practices at Dewsbury and Mirfield."
• "Fantastic service took my puppy great Dane service was out of this world 110% 5*****+ would definitely go back staff was amazing called us at every step of the way surgeon was AMAZING too thanks very much."