Rainbow Bridge Pet Cremations Ltd Reviews Summary

Staff Compassion and Understanding

Pros:

• "You could tell right away that the staff really understood the pain and heartache we were going through."
• "Everyone I met in person and spoke to on the phone were very kind and didn't mind when I got upset."
• "My dealings there were with Gerry and Claire who were both so compassionate and caring."
• "Rainbow Bridge went out of their way to help, all concerned were very caring from the initial telephone call."
• "The staff seemed genuinely caring & knowledgeable."
• "An excellent place. We've used their services for our pets multiple times. Very kind and respectful staff."
• "Thank you so much for such a respectful service."
• "The staff are very friendly, professional and are most sympathetic to the loss of your long loved pets."

Cons:

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Personalized and Respectful Service

Pros:

• "The extra touches of a little of her fur and pawprints, the Rainbow Bridge poem sympathy card, and the Forget me not seeds melted my heart."
• "The next day they opened especially for me to see him and he was ready to be collected the following day in the border collie urn I chose."
• "Her ashes were returned to us in the loveliest way and she is now sleeping under a newly planted tree."
• "The service was quick and we had Charlie's ashes back home within a couple of days, along with a personally signed card."
• "We collected Cleo today, Thursday 31.8.23 to bring her back home where she belongs."
• "He asked us if we would like to say a final good bye and we said yes to where we where taken in to a beautiful room."
• "We were able to take Cleo through to the farewell room and told we could take as long as we needed."
• "She's home now and along with her ashes in a beautiful casket, there was her certificate of cremation."

Cons:

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Efficiency and Responsiveness

Pros:

• "Rainbow Bridge attended to my beloved cat Vienna's cremation."
• "I cannot express in words how caring, understanding, and respectful they were."
• "I highly recommend Rainbow Bridge, Andre arrived quite quick to collect Briar-Rose and Kitkat Junior."
• "My dog of 15 and a half years passed away in her sleep on Sunday. After I said my goodbyes I found RBPC and emailed them to ask about collection."
• "They responded straight away and had picked up my pet from my house within an hour of her passing."
• "We collected Mumbles ashes today, along with the paw prints and fur they had collected from him."
• "A big thank you to all the team at Rainbow Bridge. Within 20 minutes of making the out of hours call you were open and ready to help us."
• "We lost our amazing and beautiful Ruby on the 25/02/21 after her battle with cancer, Rainbow Bridge were amazing, they collected Ruby from the vets and looked after her so well."

Cons:

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