Tomahawk Steakhouse Acklam Hall Reviews Summary

Food Quality

Pros:

• "Well made steak. Ordered medium rare and it was spot on."
• "The baileys creme brulee was really nice and well caramelised."
• "The beef dripping chips were to die for."
• "Food really tasty. Roast Chicken dinner with dish of fresh vegetables expertly prepared and cooked."
• "Rump steak cooked to perfection and as requested."
• "Fillet steak medium cooked to perfection, chips and peppercorn sauce always exceptional."
• "The food was divine."
• "Food was good, unfortunately the wife was full so we didn't have desert."

Cons:

• "The mains all steaks were overcooked, one steak was ordered blue and it still came out medium well."
• "Lobster tail side came out tougher than an old leather boot."
• "Steak was overcooked and there was a kid crying and screaming for 10 mins while we ate."
• "Food was simply out of this world but the service is poor."
• "The restaurant was too hot that they should had open the windows."
• "The main of rump steak was equally as disappointing. I was not asked how I wanted my steak cooking."
• "The pork belly was too salty. It was not exactly pleasant to finish it off."
• "The food was fantastic but the staff were totally over stretched servicing a private event upstairs."

Service Quality

Pros:

• "The service and friendliness of all the staff were amazing."
• "Really friendly & prompt attentive service."
• "The staff were lovely I can’t remember names but there was a shorter gentleman who wasn’t In uniform."
• "The team clearly don’t care about customer reviews."
• "I think I now love steak!! The staff were very professional and attentive."
• "The staff couldn't of helped us more, so friendly and attractive."
• "We had pre book a table for a family gathering and got a private room. Beautiful place loving restored."
• "They were extremely helpful- I emailed back and forth numerous times!"

Cons:

• "Staff seem uninterested and itching to run away from the table before you can ask for more drinks."
• "Staff were almost half asleep and couldn’t get a simple drinks order correct."
• "Don't expect the service to match the price tag. Incredibly slow to take orders, slow to bring drinks and food."
• "We had to ask for our plates to be cleared and they were not cleared quickly (we were only a party of 6)."
• "Only saving grace was the food was excellent."
• "They asked if we wanted the dish made again. We were stuffed by then, so we didn't accept."
• "Used to come here quite often, came for restaurant week, and food was nice but nothing special however service was so slow."
• "I was very happy with the whole experience."