Cineworld Cinema Stoke-on-Trent Reviews Summary

Accessibility

Pros:

• "Disabled accessible."
• "Parking is close due to the shopping centre."
• "Undercover Parking close by is £1.50 in the evening."
• "There is access for wheelchairs as you would expect."

Cons:

• "We were not told this information and were shown the entrance for the front disabled seat."
• "Didn’t realise how many stairs to get to our screen but an escalator to get back up."
• "We had to book the disabled seat at the back which apparently you need to use the lift to access it."

Seating Comfort

Pros:

• "Very nice seating and usually very clean."
• "The seats are all tiered and comfortable too."
• "Seats deep and comfy."
• "Very comfortable seats with plenty of room."
• "Nice comfy seats with a fair amount of leg room."
• "Actual cinema experience was also great as the seats were really comfy and you have plenty of leg room!"
• "Lovely cinema with comfortable seats."

Cons:

• "Only problem is you get a numb bum and the seats are smaller than the Vue."
• "Seats are not great."
• "Seats in our screen didn't recline and we're squashed close together."
• "Seats so close to the screen you can't see the top of the screen."
• "The front seats are far too close to the screen."
• "Seats are a little firm."
• "The seats not too comfortable and I spent 2 hours shivering because of a horrible draft rushing through."

Cleanliness

Pros:

• "Very clean & comfy& hospitality."
• "The cinema itself is usually always clean and well presented."
• "Everywhere was very clean."
• "The screens are always clean and air conditioned."
• "It's a clean cinema with easy parking with a car park next door."
• "The cleanest cinema I've ever been in seats super comfortable sound and screen amazing and the toilets were spotlessly clean looking forward to coming back soon."
• "Very clean, even the toilets."

Cons:

• "Can be a little dirty if been a busy day."
• "The only let down was the state of the Toilets.....which was unusual as they normally were in better condition and cleaner!"
• "Also had to put up with the screen looking like it needs a good dusting, which was very distracting during the film."
• "Screen was kinda dirty, could do with a clean."

Value for Money

Pros:

• "Getting an Unlimited Card was one of the best things I have ever done."
• "A good night out!"
• "I have no idea why - but every movie ticket at this Cineworld is only £5. FIVE. POUNDS!"
• "Really good prices."
• "Good value for money."
• "Film tickets are quite cheap."
• "With the lowest prices for cinema tickets in Stoke-on-Trent and Newcastle-under-Lyme, spacious and comfortable screens."

Cons:

• "No free parking for its customers."
• "The only downside of the venue is the fact that main parking is at the shopping centre car park which starts at £1.40 per hour."
• "It's now £7.40 if you want to book a ticket online."
• "Snacks and drinks are massively overpriced."
• "Ludicrously priced snacks and sweets."
• "Parking is quite pricey."
• "The price of popcorn, sweats and drinks is extremely expensive."

Staff and Service

Pros:

• "Staff are always friendly."
• "Great friendly staff excellent choice of films good clean facilities and a great place to visit with plenty of car parking facilities close by and public transport links too."
• "The staff were pleasant and helpful."
• "Helpful polite staff were evident across all areas."
• "Staff really take pride in there work and go out of there way to help you."
• "Staff friendly and helpful."
• "Great cinema - friendly & helpful staff - clean and comfy screens."

Cons:

• "Stood waiting for a girl behind the counter to stop chatting to a lad, to serve us a drink."
• "Some staff are friendly others not so much."
• "It's small but nice, however staff like to talk in groups whilst there's a line for snacks and take their time getting to you."
• "The staff were rude they didn't let me and my friends watch don't breath even though we were born in 2001 which sucked we had to sit outside for 1 hour until my parents picked me up."