ODEON Stoke Reviews Summary

Staff and Service

Pros:

• "The staff are pleasant and helpful"
• "Mum and I are about to watch Last Christmas film. My sister couldn’t make it so I asked if I could have a refund for the £8 ticket. I got a refund! The staff were so polite, helpful and friendly, particularly Connor and Jasmine- a credit to The Odeon 👍:)"
• "Staff friendly and helpful."
• "the staff were very helpful, especially, i think her name is charlotte, its so nice these days to meet such lovely people."
• "Staff were all amazing, very warm welcoming."
• "The staff were great and friendly."
• "Staff are very friendly and helpful. Can not knock them at all. Always service with a smile."

Cons:

• "staff are extremely rude, expect us to carry around passports when we have shown them ID, swore at us repeatedly, raised voices at us, made us very uncomfortable"
• "The rudeness of ‘Jill’ and the security man telling us to ‘keep the walkway clear’ was hardly a welcome we expected."
• "Terrible, staff friendly enough but cost of drinks for children is shameful, 3 popcorns and 4 regular drinks £38. Odeon should be ashamed."
• "The staff aren't the friendliest people tbh."
• "rude staff we went out of our way to go to odeon and paid £15 taxi, the film was a twelve the last time we checked but when we got there they said we couldn't come in because we weren't fifteen."
• "no staff checking screens for the disrespectful talkers and gigglers throughout the movies."
• "Barely any team members are around and if you do manage to find one, they're occupied with something else."

Seating and Comfort

Pros:

• "Movie snacks come with good quantity."
• "the seats are very comfortable, spacious and enough leg room to have your legs stretched out"
• "All the seats were comfortable, and it was easy to see the screen."
• "Chairs were comfy enough and I enjoyed the movie too."
• "The seats are comfortable in both sections."
• "nice spacious seating in the cinemas."
• "Always have an enjoyable experience here with friendly staff, good quality screens and audio and lots of room."

Cons:

• "Premier seats are a waste of time due to them being hard to see over the ones in front."
• "The seats are all cramped together, old and so uncomfortable to sit in."
• "The chairs are very uncomfortable, including the premiere seats!"
• "Standard seats are a bit uncomfortable."
• "The 'extra comfy' seats I paid for were distractingly uncomfortable."
• "The ordinary seats which were small and uncomfortable."
• "The normal seats are a bit cramped, which isn't solved by going VIP."

Facilities and Cleanliness

Pros:

• "Inside it's typical, clean and nice."
• "Toilets are always nice and clean."
• "Visited early this evening to see a latest film release and the whole experience was spot on."
• "everything was clean."
• "The place is very clean, staff are very friendly and helpful."
• "The whole cinema both the foyer and our individual screening area was very clean and the staff all wore masks."
• "Place is clean and tidy."

Cons:

• "The cinema needs updating, as it does not meet the standards of other cinemas."
• "The screens are about 15 years out of date, both picture and audio quality are dreadful, the seats are just shockingly uncomfortable and in a right state."
• "The building needs shutting down and redeveloping compared to the cinemas around it understaffed outdated dirty tired run down past its prime."
• "Cinema itself was dirty."
• "The floor was sticky, sweets and crisps all over the place."
• "Toilets were dirty and one was overflowing with rancid green poo."
• "The screen we were in was filthy and clearly hadn't been cleaned from the previous performance."

Value for Money

Pros:

• "they keep their prices low due to the competition of the new cinemas in Hanley."
• "£5 a film -sometimes £8 for a new release -is such a gud price these days!"
• "tickets are generally cheaper."
• "great value for money an average ticket is 5 pounds"
• "price was reasonable"
• "all seats are £5 and parking is free"
• "They have reduced their ticket prices to JUST £5. Now who can complain with that?"

Cons:

• "Odeon seems to be a forgotten brand I know I want to forget it quickly they charge extra for dirty premiere seat that have no labels so do don't know where to sit."
• "The cost of drinks and nasty food is way too high."
• "The sweets and drinks are a total rip off too."
• "On the expensive side considering the poor quality seating."
• "Very expensive and empty. I didn't mind the lack of others there but it does make you wonder, why not lower prices to get more in."
• "prerequisite insane popcorn prices."
• "Expensive tickets. Disgracefully priced confectionery and drinks."