Address: 31 Unthank Rd, Norwich, NR2 2PB, United Kingdom
Phone: +441603621613
Rating: 4.9
based on 208 reviews.
Professionalism and Skill
Pros:
"We would highly recommend without hesitation their skilled dental practitioners."
"Very professional. Clear explanation of the required treatment, concise detail about the healing and completion process."
"Good dentist, friendly and helpful staff, clearly a very knowledgeable team."
"Andre and his team have looked after me for more than ten years. They are always absolute professionals, friendly and supportive."
"Dr German, explained everything so well and I am over the moon with the results!"
"Throughout the implant process Andre always explained what was going to happen and answered all my questions no matter how silly they seemed."
"Andre is professional and kind, he always takes the time to explain the treatment plan and best course of treatment."
Cons:
"I feel like they are pushing for unnecessary work."
"I was a bit surprised that subsequently the Hygienist picked up a problem with a tooth that Andre had not seen."
"All I know this dentist sounded lack of enough experience and wanted to make fast money."
"One of their dentists was very unprofessional throughout."
"He was happy the first time to replace it but then second time he had an annoyed face (unprofessional towards customers) before he fixed it again."
Affordability and Financial Options
Pros:
"As to the cost, this is more affordable than i thought, especially is you use one of the monthly payment schemes."
"Herman and Charlotte were amazing and created me an affordable treatment plan."
"I am now pain free and have a plan in place to correct a couple of other issues all at a very affordable price."
"I have no regrets subscribing monthly for my checks up and hygiene appointments."
"All this and at a very affordable and competitive price, especially with the membership."
"I feel the cost is more than justified for the care and very reasonable for private care."
Cons:
"The worse my daughter's overlay lasted only One Year and it costed nearly the same as a crown."
"The monthly plan wasn't quite what I was told it would be over the phone."
"Great staff but reoccurring tooth problem over 9 months lead to two visits which cost me more money."
"Overall a good experience from the actual dentistry point of view, however cost me a great deal more financially than I was lead to believe it would."
Customer Service and Support
Pros:
"I would highly recommend this dental practice, receptionists are really friendly and helpful."
"The reception team are also extremely pleasant."
"Lovely polite welcome when you turn up for your appointment."
"The receptionists have all been very helpful and supportive."
"Friendly reception staff and my dentist Sean gave excellent care."
"The reception team and clinical staff were all very efficient and made me feel like I was in good hands."
"Very friendly reception staff and just excellent dentists."
Cons:
"Did feel a little bit like I was being 'sold' to though."
"My only issue is it’s sometimes difficult to find appointment times that fit around my work schedular."
"Would have been 5 if my appointment had been on time."
"I paid £26 in advance for a dental checkup and I was seen by Andre Potgeiter. He did not give me my checkup... He ripped me off."