mydentist, Barrack Street, Norwich Reviews Summary

Customer Service

Pros:

• "I cannot fault the service & care provided by Sam, James and the team."
• "Dr Michael Linehan and his dentistry team were Extremely supportive and caring."
• "The nurse was nothing but professional, caring, kind, funny and brilliant!!"
• "The dentist Angela was great and reassuring through the whole process and the assistant nurse Sharnah was very good also."
• "But my Dentist Taruna and her nurse Millie set me at ease."
• "Dentist was amazing and the assistant was so kind and reassuring."
• "Such lovely people especially wale, who removed my tooth yesterday, and his female Colleague, was so nervous and scared .. put me totally at ease, and calmed me down."

Cons:

• "This was the worst practice ever staff very rude and makes you feel belittled."
• "I WOULD NOT RECOMMEND ANYONE TO GO HERE THEY COULDNT REALLY CARE HOW MUCH PAIN YOUR IN."
• "I waited on hold for 15 minutes before my call was answered and spoke to a receptionist with attitude!"
• "He was very rude and makes you feel like a terrible person."
• "Unbelievably rude to some that obviously cares for their family."
• "I have never met such a moody and not nice receptionist."
• "Very poor service all over. Reception staff just coming to do they job, not going an extra mile to lift your mood up or even don’t bother to smile."

Quality of Dental Care

Pros:

• "The dentists at this practice provide a very good standard of care and I can't fault them."
• "Bala my Hygienist is always friendly and kind with my treatment."
• "Just saw Bala Choudhary the hygienist who did a wonderful job."
• "I cannot thank Taruna sufficiently for her professionalism and care."
• "I have just been to see Angela for a route canal I have always been terrified off the dentist I never felt a thing she is fantastic thank you so much 20 out off 10."
• "She has patience and explains everything in detail so I know what is happening."
• "Such a great dentist. Taruna is amazing."

Cons:

• "Had a tooth taken out (didn't need to be) the replacement paid nearly 300 for fell out within 24hours."
• "The last bit was supposed to be £700 but the new dentist wants £2400. A three-fold increase. This is...insulting."
• "Wouldn’t recommend. Private cost more, but they prevent the problem and NHS just solve the problem then it’s there (not always)."
• "I was referred as an emergency patient in November 2020 to have a root canal under sedation. During the procedure my tooth broke and they couldn't do anything with it so they put a temporary filling in and said I'll be referred to a surgeon to have it extracted."
• "As he seen that I’m using private dentist as well he didn’t bother to do hygiene or proper treatment."
• "Husband went to have a sedation procedure done here... came out not even having the sedation done due to their criteria regulation."
• "Treatment was abysmal."

Accessibility and Availability

Pros:

• "I have always managed to get an appointment at times that suit me."
• "I was pretty desperate by this stage and rang NHS111 who were fantastic."
• "And, they offer NHS care, which is hard to find these days - recommended!"
• "I am always welcomed by a friendly team of receptionists."
• "Everyone I interacted with through my visit was warm, friendly and helpful."
• "They always make me feel relaxed on arrival and nothing is too much trouble."
• "Friendly staff with smiles on their faces, easy to get appointments and never rushed out."

Cons:

• "I break a tooth and am in a lot of pain one Friday only to be told to ring at 8 Monday morning."
• "What’s happened to the regular check up service?"
• "Sadly very bad service. I have been with this dentist for a number of years and called up with a broken tooth and all they were able to offer me was an appointment in 2 and half months time."
• "Just found out my NHS dentist at this practice has now gone private."
• "I was referred here for sedation over a year ago. Each appointment has been cancelled and rearranged."
• "I have tried several times to book an appointment over the last 2 weeks to be met with a long queue."
• "Can’t ever get an appointment especially for emergency and takes 2 hours to pick up the phone when only 8th in call line."